DePaula Ford

Very friendly and professional. Kept to a reasonable amount of time to get the work done Kept to a reasonable amount of time to get the work done More

Easy to work with, quick , no non sense. Delivered before promised. Good trade in value! Delivered before promised. Good trade in value! More

I was able to have my state inspection and oil change done at the same time, got an appointment timely, and was able to have my vehicle picked up and dropped off so I didn't have to miss work. Luis is th done at the same time, got an appointment timely, and was able to have my vehicle picked up and dropped off so I didn't have to miss work. Luis is the best; his communication is great! I always know when he is going to pick up/drop off my car. More

Lenny Farnham is tops in customer service. Friendly, knowledgeable, efficient. His obvious concern for the customer is appreciated and I will certainly be back for future service. Friendly, knowledgeable, efficient. His obvious concern for the customer is appreciated and I will certainly be back for future service. More

I was able to get both the state inspection and a recent parking brake recall taken care of in one visit, at Lenny's suggestion. parking brake recall taken care of in one visit, at Lenny's suggestion. More

Chance, was excellent. He told me about the temporary fix on a recall since original parts are not available yet. He also let me know my air filters were dirty & should b He told me about the temporary fix on a recall since original parts are not available yet. He also let me know my air filters were dirty & should be replaced, I took his advice. Chance is a very professional and friendly employee and a benefit to DePaula Ford. Jean Marie More

Keeps contacting me but I live in Florida. I’ve called dealer to correct but NOPE. I’ve called dealer to correct but NOPE. More

Sales staff top notch, sales manager above accommodating. Great service and smooth buying proceed made my purchase experience pleasurable Great service and smooth buying proceed made my purchase experience pleasurable More

I would not recommend this dealership to anyone, I leased a 2019 Ranger for 3 yrs, when I first got the lease the finance guy suggested that I add rim an tire insurance to my lease. An when the 3 yr lease wa a 2019 Ranger for 3 yrs, when I first got the lease the finance guy suggested that I add rim an tire insurance to my lease. An when the 3 yr lease was up I decided to purchase the truck. I had damaged 3 of the rims which I tried getting fixed, It was then I was told they couldn't not repair my rims, do to the fact chrome rims CAN NOT be repaired, I was then told it would cost me 3000K out of pocket if I wanted new rims... So after a month I decided to trade it in for a SUV. An that's when the nightmare began. When I purchased the car I paid about 1700Kfor the full package detail for the car.. I would love for someone to explain how DePaula Ford Mazda was able to Undercoat/rustproof, wash/detail, emissions inspection, emissions or safety inspection on the same day I picked up my car which I picked up at 9:30am. Then on the 11th of September have DePaula Chevrolet apply the undercoating/rustproofing again.. I would of never known about all this if I was given a copy of the CarFax report... I know for a fact my vehicle was never undercoated, rustproofed, detailed or washed... I was told that they use a different company for the undercoat which is total xx.. I was told the undercoating is now clear just for the record there is no such thing... So therefore I was charged again for a service that I didn't not get.. I believe putting info that is incorrect is considered falsify an document which is illegal... So with all that being said. I'm gonna end this by saying I WILL NEVER RETURN OR RECOMMEND ANYONE TO DePaula Ford. I please hope this matter gets handled properly.. P.S. just one more thing, I called the GM of DePaula Ford several times an left voicemails stating my concerns every time an I never once gotten a call back, I even emailed also with them an again go no reply... More

Went in multiple times. Paid $604 for the turbo relief valve even though the site says valves are covered under warranty. Had the Actuator hubs worked on for both sides and Paid $604 for the turbo relief valve even though the site says valves are covered under warranty. Had the Actuator hubs worked on for both sides and am still hearing the same noises. Problems not fixed and my truck was there for collectively a week. More