DePaula Ford

I would not recommend this dealership to anyone, I leased a 2019 Ranger for 3 yrs, when I first got the lease the finance guy suggested that I add rim an tire insurance to my lease. An when the 3 yr lease wa a 2019 Ranger for 3 yrs, when I first got the lease the finance guy suggested that I add rim an tire insurance to my lease. An when the 3 yr lease was up I decided to purchase the truck. I had damaged 3 of the rims which I tried getting fixed, It was then I was told they couldn't not repair my rims, do to the fact chrome rims CAN NOT be repaired, I was then told it would cost me 3000K out of pocket if I wanted new rims... So after a month I decided to trade it in for a SUV. An that's when the nightmare began. When I purchased the car I paid about 1700Kfor the full package detail for the car.. I would love for someone to explain how DePaula Ford Mazda was able to Undercoat/rustproof, wash/detail, emissions inspection, emissions or safety inspection on the same day I picked up my car which I picked up at 9:30am. Then on the 11th of September have DePaula Chevrolet apply the undercoating/rustproofing again.. I would of never known about all this if I was given a copy of the CarFax report... I know for a fact my vehicle was never undercoated, rustproofed, detailed or washed... I was told that they use a different company for the undercoat which is total xx.. I was told the undercoating is now clear just for the record there is no such thing... So therefore I was charged again for a service that I didn't not get.. I believe putting info that is incorrect is considered falsify an document which is illegal... So with all that being said. I'm gonna end this by saying I WILL NEVER RETURN OR RECOMMEND ANYONE TO DePaula Ford. I please hope this matter gets handled properly.. P.S. just one more thing, I called the GM of DePaula Ford several times an left voicemails stating my concerns every time an I never once gotten a call back, I even emailed also with them an again go no reply... More

I can't say enough great things about my entire experience! Josh Halse is a top-notch professional who not only knows his product line inside & out but knows how to treat people! I'm not sure who w experience! Josh Halse is a top-notch professional who not only knows his product line inside & out but knows how to treat people! I'm not sure who was more excited amount me getting into my truck… Me, or Josh? Jay Newell working with Josh on my deal and made me feel like I wasn't just another sale. Qasim "Q" was great explaining the terms of the deal and not just trying to sell me. If you're looking for a Ford, I highly recommend this team! I appreciate your guys!!! More

Shu and Q are stand up guys! Best dealer ship around! Have me great value for my trade! Best dealer ship around! Have me great value for my trade! More

We were treated nicely by everyone and they found a car that matched our desires at another dealer and arranged for us to purchase it. that matched our desires at another dealer and arranged for us to purchase it. More

Truck and transit were delivered on time and professional through the whole process, Would highly recommend buying from this dealership through the whole process, Would highly recommend buying from this dealership More

Service manager Justin always takes good care of me Lenny Farner always great at the service desk and I have a lot of trust in it technicians there good people even when checking out always nice to see the l Farner always great at the service desk and I have a lot of trust in it technicians there good people even when checking out always nice to see the ladies in the office they do a very good job for me that's why I go there I have trust in them so I give them good loyalty as a customer More

Extremely helpful and professional. We got I feel a good deal and trade. Would only suggest that warranty options were discussed/priced earlier in the sale process. We got I feel a good deal and trade. Would only suggest that warranty options were discussed/priced earlier in the sale process. More

Absolutely 5 star customer service! Shu and Q far exceeded my expectations and were 100% better than their competitors! I will refer as many people that I can to them and I will nev Shu and Q far exceeded my expectations and were 100% better than their competitors! I will refer as many people that I can to them and I will never go anywhere else! Thank you, Shu and Q!!! More

Fast friendly service. Work done on time. All services explained and updates provided. Very professional staff. Work done on time. All services explained and updates provided. Very professional staff. More

I brought my explorer in for a problem with the heat. Chance from the service department was very helpful. I wasn’t sure if my warranty would cover the problem but Chance was able research it for me and Chance from the service department was very helpful. I wasn’t sure if my warranty would cover the problem but Chance was able research it for me and it was totally covered under warranty. I was very pleased with the work performed and all the help that Chance was able to provide to me. More