DePaula Ford

Depaula Ford sales and service is excellent. They take good care of their customers. Thank you They take good care of their customers. Thank you More

My experience was absolutely wonderful. John & Qaseem were amazing. Very attentive paid attention to what I wanted what I asked for what I wanted to pay.. How can you go wrong? John & Qaseem were amazing. Very attentive paid attention to what I wanted what I asked for what I wanted to pay.. How can you go wrong? More

It was my first time there. Lenny was great he called me to let me know that my car would be ready and he explained my Lincoln rewards points that I earned when I bought the car Lenny was great he called me to let me know that my car would be ready and he explained my Lincoln rewards points that I earned when I bought the car in December. Very professional! More

Initially my experience started off horrible. I dropped my truck off the day before to allow them a full day to work on the truck. They never reached out to me the following day. I ended up cal I dropped my truck off the day before to allow them a full day to work on the truck. They never reached out to me the following day. I ended up calling and by Mid-afternoon they still had not taken a look at the truck. I was told I would receive a call back as soon as they could get it into a bay and find out what was going on. The service representative I spoke to never called me back as he stated he would. I called again before service closed and received the voicemail of which I left a voicemail asking for a status update on my truck. The following morning I expected a phone call after someone reviewed the voicemail which I did not get. I called the same service representative again and was told a story on how they still hadn't looked at my truck and they didn't know when they would because they had two technicians that called in. (In my head I was saying: "This is not my problem. I'm your customer. You should be working on making me happy and I don't need to hear any of this. It only further aggravates the situation."). I asked why he never called me back the previous day. He didn't think he owed me a call back because the truck never made it into a bay. Therefore there was nothing to report because they hadn't looked at it. At that time I asked to speak to someone who was going to offer me solutions. I received a call shortly after from John E. From that point forward, the experience absolutely did 180° turning around. John handled everything as a professional and absolutely understands top notch customer service . He followed up on every call he said he would, he also followed up ( without being asked to) after I had the truck over the weekend to ensure that all the items had been addressed properly. I purchased the truck from DePaula and had not used them for service because it was a bit further away. After my recent experience, specifically with John, they will win all my service for the vehicle as well as a purchase of a new vehicle in my very near future. Working with John E. is worth the extra travel to receive EXCELLENT service. More

There was some misunderstadings in the negotiations but we were able to work them out we were able to work them out More

Glen listened to my requests and found me the perfect fit. I love my Bronco fit. I love my Bronco More

Pleasant to work with and try to help you solve any problem been with you and Lenny for years problem been with you and Lenny for years More

I wish the communication was a little bit stronger. I had to call several times for an update on my car that was there for 3 days before hearing anything. I had to call several times for an update on my car that was there for 3 days before hearing anything. More

Always courteous and informative as well as professional. I was very happy that it was noticed that my registration was about to expire and that was done as well. Everything was great I was very happy that it was noticed that my registration was about to expire and that was done as well. Everything was great More

Absolutely the easiest dealer I have every worked with. Great pricing and even delivered the car 200 miles away Great pricing and even delivered the car 200 miles away More