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DePaula Ford
Albany, NY
4,911 Reviews
When drivers around Schenectady, Troy, and Rennselear are in the market for a new car, they know they can count on DePaula Ford. At our dealership in Albany, NY, you’ll find a tremendous inventory of new, used, and certified pre-owned Fords. So whether you’re looking for a daily commuter like the Ford Focus or a big work pickup like the Ford F-150, we’ve got what you want!
Unlike some dealerships, we’re also fully committed to serving your needs as a customer. This means ensuring you get a good deal on a car that fits into your budget, which is why we always have a rotating selection of new vehicles specials, as well as used vehicle specials on select models. Check out our different financing and lease options today, and get ahead of the game by applying for financing online!
There are a number of reasons that so many people around Saratoga and Colonie continue to trust DePaula Ford. Find out why by stepping into our dealership and seeing what we have to offer during our regular hours Monday through Saturday. It’s easy to find us off of I-90 at 799 Central Avenue in Albany, NY, right across from Hannaford Supermarket. If you have any questions before you come in, feel free to give us a call at (518) 375-2163 and we’ll be glad to help you out!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Showing 4,911 reviews
October 10, 2022
Two hour for just an oil change is way way way way way waytoo long. waytoo long. More
by RALPHHILL
Verified CustomerEmployees Worked With
October 10, 2022
Great experience in dealing with Josh and Q. Both were professional and knowledgeable. I would highly recommend your dealership! Both were professional and knowledgeable. I would highly recommend your dealership! More
by Tmaleski48
October 09, 2022
Frank took care of me in a professional and friendly manner. He was quick in responding and I couldn’t be more pleased. I will be using him when I shop for my next vehicle. manner. He was quick in responding and I couldn’t be more pleased. I will be using him when I shop for my next vehicle. More
by PZILGME
Employees Worked With
Frank Santoro
October 09, 2022
I don’t think my car is really correct yet. I don’t typically bring my car to the dealer but I brought it to the dealer this time because I knew it needed work and I wanted it done right and th I don’t typically bring my car to the dealer but I brought it to the dealer this time because I knew it needed work and I wanted it done right and they would have to order the part ,which they did have to do. But I don’t think it’s done right ,still makes a noise. And then they charge me $382 an hour to put the part on ,I was there 55 minutes but I don’t think it’s correct. Harold Parker was my service coordinator he was OK. But I think the mechanic was really sloppy, my tires were supposed to be rotated, they lost one of the air valve caps, they didn’t put the right Amount of air in my two back tires. They both had 25 pounds of pressure, they’re supposed to have 32. I contacted Harold last Monday ,tomorrow be a week ,and I haven’t heard from him. My complaint is with the mechanics are just basically sloppy and I don’t think the job is done correctly. It is unlikely I will buy a car there again and it’s very unlikely once this problem solved I will bring my car to the dealer again. so my total bill was about $3800. Harold says OK you’re all set you can drive to Chicago well I barely made it to Amsterdam from Albany and my tire pressure light came on my car smelled like exhaust for a whole week and it still does a little bit. I’m just very dissatisfied with the whole event. More
by MCM99
Employees Worked With
How old Parker was my service coordinator. I didn’t work with any of those other people. I don’t know who the mechanic was. And then there was another man there appeared to be like Harold supervisor I don’t know what his name was but he was OK.
October 08, 2022
Depaula made purchasing the vehicle quick and easy. The staff was friendly and knowledgeable. Overall very smooth purchase experience. The staff was friendly and knowledgeable. Overall very smooth purchase experience. More
by Jasong
Employees Worked With
October 08, 2022
Experience friendly service felt like I was part of the family Exciting experience thank you very much family Exciting experience thank you very much More
by Eugaddym
October 07, 2022
Best experience I've had with a dealership by far! Josh went above and beyond. I highly recommend! Josh went above and beyond. I highly recommend! More
by matt.jennison1
October 07, 2022
Service personnel friendly and efficient, handling my issue in a timely manner. The only problem I had was getting someone to answer the phone. In person, the people were great. issue in a timely manner. The only problem I had was getting someone to answer the phone. In person, the people were great. More
by CTRACE52
Employees Worked With
Harold (don’t remember his last name) was great!
October 06, 2022
Everything was done very thoroughly, quick and easy! Haroon did a great job walking me through the process of the car unlike the other dealerships I’ve been to. I’d recommend haroon to another friend if Haroon did a great job walking me through the process of the car unlike the other dealerships I’ve been to. I’d recommend haroon to another friend if they ever needed a car! More
by Deborah George
