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DePaula Ford
Albany, NY
5,442 Reviews
When drivers around Schenectady, Troy, and Rennselear are in the market for a new car, they know they can count on DePaula Ford. At our dealership in Albany, NY, you’ll find a tremendous inventory of new, used, and certified pre-owned Fords. So whether you’re looking for a daily commuter like the Ford Focus or a big work pickup like the Ford F-150, we’ve got what you want!
Unlike some dealerships, we’re also fully committed to serving your needs as a customer. This means ensuring you get a good deal on a car that fits into your budget, which is why we always have a rotating selection of new vehicles specials, as well as used vehicle specials on select models. Check out our different financing and lease options today, and get ahead of the game by applying for financing online!
There are a number of reasons that so many people around Saratoga and Colonie continue to trust DePaula Ford. Find out why by stepping into our dealership and seeing what we have to offer during our regular hours Monday through Saturday. It’s easy to find us off of I-90 at 799 Central Avenue in Albany, NY, right across from Hannaford Supermarket. If you have any questions before you come in, feel free to give us a call at (518) 375-2163 and we’ll be glad to help you out!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Showing 5,442 reviews
June 22, 2022
This is the 3rd survey I've answered since the service visit. Poor customer service. Vehicle not finished when promised. (1hr late) no updates on progress. No explanation of service performed. Told to visit. Poor customer service. Vehicle not finished when promised. (1hr late) no updates on progress. No explanation of service performed. Told to reschedule when qualified techs are scheduled during the week. I called to schedule service to get light fixed, 1st available date 5 weeks out. More
by MIHSTAR
Verified CustomerEmployees Worked With
Worked with only 1 service advisor. Appeared new to me. Never seen him before and don't remember his name.
June 22, 2022
Second purchase, another awesome experience with Josh in sales and Q in finance. Very professional and always go out of their way to keep you updated. sales and Q in finance. Very professional and always go out of their way to keep you updated. More
by eustoglu
June 22, 2022
Happy with the low-pressure experience, probably had something to do with the comfort in spending more than planned. I found Zak and Qasim professional in demeanor and action, highly appreciated. something to do with the comfort in spending more than planned. I found Zak and Qasim professional in demeanor and action, highly appreciated. More
by b2
June 22, 2022
Very efficient at getting my car in with out and an appointment. The staff was professional appointment. The staff was professional More
by VGRAVES0
Employees Worked With
June 19, 2022
It’s been a great experience so far with DePaula. The employees are always nice and accommodating. They suggest things to be done but never push. Ms. Blackman and her team do a phenomenal job. The employees are always nice and accommodating. They suggest things to be done but never push. Ms. Blackman and her team do a phenomenal job. More
by MICTLAN73
June 18, 2022
There was almost no communication with me from the body shop and I was told almost weekly when I called that my car was delayed again and it ended up taking almost two and a half months after the ordered t shop and I was told almost weekly when I called that my car was delayed again and it ended up taking almost two and a half months after the ordered the same parts over and over More
by NEWTS84
Employees Worked With
Ron Bissonette
