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DePaula Ford
Albany, NY
4,921 Reviews
When drivers around Schenectady, Troy, and Rennselear are in the market for a new car, they know they can count on DePaula Ford. At our dealership in Albany, NY, you’ll find a tremendous inventory of new, used, and certified pre-owned Fords. So whether you’re looking for a daily commuter like the Ford Focus or a big work pickup like the Ford F-150, we’ve got what you want!
Unlike some dealerships, we’re also fully committed to serving your needs as a customer. This means ensuring you get a good deal on a car that fits into your budget, which is why we always have a rotating selection of new vehicles specials, as well as used vehicle specials on select models. Check out our different financing and lease options today, and get ahead of the game by applying for financing online!
There are a number of reasons that so many people around Saratoga and Colonie continue to trust DePaula Ford. Find out why by stepping into our dealership and seeing what we have to offer during our regular hours Monday through Saturday. It’s easy to find us off of I-90 at 799 Central Avenue in Albany, NY, right across from Hannaford Supermarket. If you have any questions before you come in, feel free to give us a call at (518) 375-2163 and we’ll be glad to help you out!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Showing 4,921 reviews
September 06, 2021
Very friendly staff but seem to have a disconnect with customers after a sale. I had to wait for my bronco sport ordered car for 6 months and never really heard from them unless I called them for updates. customers after a sale. I had to wait for my bronco sport ordered car for 6 months and never really heard from them unless I called them for updates. Also once it finally did come in and I went to finish paperwork the sales woman was very confused with her technology and went in circles a few times. They did end up putting my address down wrong and we spent a long time fixing that. All that said the staff were still very nice and the price of the car was decent so I would purchase from here again. More
by B. L.
Verified Customer
September 06, 2021
I was immediately greeted by a Ford agent who took my car even though I didn’t have an appointment, the technician even cleaned up minor scrapes from my car, the service was prompt and timely. Overall very g even though I didn’t have an appointment, the technician even cleaned up minor scrapes from my car, the service was prompt and timely. Overall very good experience More
by Imranmany
September 06, 2021
Accompanied my brother recently when he purchased a pre-owned Mazda 3. Everything went very smoothly and quickly, and the staff were all professional and polite. The car looked brand new when delivered pre-owned Mazda 3. Everything went very smoothly and quickly, and the staff were all professional and polite. The car looked brand new when delivered which inspires a lot of confidence. More
by Rich McGlone
September 05, 2021
This was for an oil change, tire rotation, and alignment. It first took over 3.5 hours, which wasn’t expected and never experienced previously. Then when I left the check engine light came on. I brought it It first took over 3.5 hours, which wasn’t expected and never experienced previously. Then when I left the check engine light came on. I brought it back and they said the oil cap wasn’t on all the way. They also needed to clean up. They then completed the work but failed to tell me. Eventually someone genuinely concerned asked be about it as I was angrily walking around the service area. The truck was also reurned with an oily film on the drivers side door and steering wheel. I have used this dealership for years, since Orange, and never had such a bad experience. They also tried to charge me for the oil change when I had the service plan as part of my lease. More
by GARMM6
Employees Worked With
I’m not sure of the names of the people I worked with.
September 04, 2021
Service was excellent. Our service advisor (Crystal) was very friendly and had us in and out in the time she promised. I would definitely recommend DePaula Ford for service. very friendly and had us in and out in the time she promised. I would definitely recommend DePaula Ford for service. More
by Elaine
Employees Worked With
Crystal Blackman
September 04, 2021
The service tech that took care of me was friendly and informative. I had an appointment which was kept, and the work was done in a timely fashion informative. I had an appointment which was kept, and the work was done in a timely fashion More
by falconer12037
Employees Worked With
I believe his name is Mike, but I’ve worked with Crystal in the past and she is awesome
September 04, 2021
We dropped our car Sunday night and no response from Ford. Tuesday my husband went there to be told we did not have an appointment. He showed proof that we did indeed have one. No one seemed to know why Ford. Tuesday my husband went there to be told we did not have an appointment. He showed proof that we did indeed have one. No one seemed to know why my car was there, though I left numerous voice mails explaining. Very disappointed and my car was tied up for 4 days for nothing. More
by Carrd83
Employees Worked With
Crystal Blackman
September 04, 2021
Traveling, had brake issue with RV, got us in quickly. Had issue after p/u got back in the next day to fix what was missed and was treated fairly Had issue after p/u got back in the next day to fix what was missed and was treated fairly More
by Kay
Employees Worked With
Ron Bissonette
September 04, 2021
They blew it twice. Didn't fix problem first time and then wanted 475 more to fix two O rings and new lines. Only needs the two 14 Dollar o rings. Should have replaced at no charge and not try and rip me then wanted 475 more to fix two O rings and new lines. Only needs the two 14 Dollar o rings. Should have replaced at no charge and not try and rip me off for lines I did not need More
by nymcp2002
Employees Worked With
Ron Bissonette
September 04, 2021
Crystal and Michael are two of the nicest employees you have. They are so accommodating and polite. Your dealership is lucky to have them working for you have. They are so accommodating and polite. Your dealership is lucky to have them working for you More
by BABYBLUEDEBRA
Employees Worked With
Michael from service , Crystal Blackman
