DePaula Ford

Collin, my sales rep, was awesome. He was very engaged and willing to answer any questions and help me . But I was very disappointed to hear that after 3 years of never missing a payment and being a perfe and willing to answer any questions and help me . But I was very disappointed to hear that after 3 years of never missing a payment and being a perfect customer, I was offered no deal to upgrade my car. They blamed low inventory of cars, but that doesn’t help me get into a new lease. So now I am stuck to either buy my car out, or extend the lease. I will not be leasing through Depaula Ford again, after being promised an incentive for my next car the day I signed three years ago. More

Had an appointment with your service department yesterday to have a GPS chip installed. When I made the appointment I was quoted $150 for the service. When I showed up for the appointment I was told it would to have a GPS chip installed. When I made the appointment I was quoted $150 for the service. When I showed up for the appointment I was told it would be $500. I refused the service but wasted my time driving from Clifton Park to Albany. Very poor customer service. When quoting services you should be accurate. I won’t be back. I will take my business to another Mazda dealership. More

I was told my oil change would be covered under my service contract because I still had 12 oil changes left. I informed who I was speaking with that I had over 100,000 miles on the vehicle when I mad service contract because I still had 12 oil changes left. I informed who I was speaking with that I had over 100,000 miles on the vehicle when I made the appointment and she said it wouldn’t matter, that the number of oil changes were still available even if I was over 100,000. So I paid for an oil change I wasn’t expecting to pay for. Additionally, I spent $1,100 on a brake job in January... my brakes were giving me an issue so I had them look at my brakes while I was there. They informed me that the brakes were good but that the calipers weren’t grabbing the pads correctly. They said that all the parts were fine but that it would be $200 for them to take apart my brakes and put them back together. It just sounded like they weren’t correctly replaced the last time I was in and that’s why I was having issues now. I’ve been buying cars from this dealership for over 15 years and I’m not sure I would buy another based on issues I’ve had with service on my latest purchase. More

This was by far the best experience, I walked in told them exactly what I wanted and they had the car within 15 mins. I would gladly go back for any of my car needs them exactly what I wanted and they had the car within 15 mins. I would gladly go back for any of my car needs More

Very good group of people at DePaula Ford they explain and go over things in a down to earth way I will be back in the future and go over things in a down to earth way I will be back in the future More

Very courteous and friendly staff. They made the process of purchasing a car easy. The service department is also friendly and helpful. Love the drive in feature. of purchasing a car easy. The service department is also friendly and helpful. Love the drive in feature. More

Always friendly and efficient. I like the video to show you what they are looking at on my car.I never have a problem.thanks you what they are looking at on my car.I never have a problem.thanks More

The detailing was amazing. My car looked like it just came off the showcase! I couldn’t be happier with the job! Thank you so much! came off the showcase! I couldn’t be happier with the job! Thank you so much! More

Wow! DePaula Ford truly outdid themselves this time! Best servicing I’ve ever had in my whole life. Thank you so much DePaula!!!! Love you servicing I’ve ever had in my whole life. Thank you so much DePaula!!!! Love you More

Very Friendly Service Staff. Everyone at DePaula Ford/Mazda always make me feel welcome and My sales representative, Zak is always there to help me no matter what time of day it is. Also the gentle Ford/Mazda always make me feel welcome and My sales representative, Zak is always there to help me no matter what time of day it is. Also the gentleman checking my car in was so very kind, a special thank you to him. Justin- thank you for going above and beyond 👍🏼 Thank You Team DePaula for your support, appreciated more than any survey can state in words 😊 More