
DePaula Ford
Albany, NY
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Showing 4,937 reviews
Amazing, friendly, helpful, go out of their way, caring, professional, courteous, has their “act together”, prompt, efficient, simple the best, better than all the rest! professional, courteous, has their “act together”, prompt, efficient, simple the best, better than all the rest! More
Depaula Mazda made the whole car buying experience hassle free and enjoyable. They were extremely easy to negotiate with and were great in communicating the status of the car. I would reccomend them to anyon free and enjoyable. They were extremely easy to negotiate with and were great in communicating the status of the car. I would reccomend them to anyone looking for a great car buying experience. More
Easy purchase. Terrible customer service after I left the parking lot. Needed some defects fixed, was told it’s covered but never got another call to schedule for it to be done. Was told I’ll get a call once parking lot. Needed some defects fixed, was told it’s covered but never got another call to schedule for it to be done. Was told I’ll get a call once they get a loner vehicle... I guess they never found one More
The people that work at ford are always friendly and The people that work at ford are always friendly and professional. So far I never had an issue with ford. Keep up the good work. The people that work at ford are always friendly and professional. So far I never had an issue with ford. Keep up the good work. More
Always a great experience. Setting up the appointment was fast and friendly. Arriving to a quick sign in and wait time. Recap video while waiting also a huge plus. Left happy. fast and friendly. Arriving to a quick sign in and wait time. Recap video while waiting also a huge plus. Left happy. More
My husband got his oil changed. They dented his car on the lift. The tech took pictures and said a manager would call us on Monday. We didn’t not hear from anyone until Tuesday after we left multiple mess the lift. The tech took pictures and said a manager would call us on Monday. We didn’t not hear from anyone until Tuesday after we left multiple messages. My husband brought his car back to be fixed and they didn’t have a rental ready as they stated. They finally brought out an old car with a check engine light on and a window that wouldn’t roll up. Eventually they did find him a drivable car for him. More
Did not perform task that was scheduled. Did not return email complaint either. Took half a day on a Saturday and now need to get work done elsewhere. email complaint either. Took half a day on a Saturday and now need to get work done elsewhere. More
Trevor was very helpful and got me in the truck i wanted. Everything about my experience was great! The service department has been patient and easy to work with as well. Everything about my experience was great! The service department has been patient and easy to work with as well. More
I went to DePaula Ford on 4/3/21 without an appointment, because a rear tire had a thumping sound, which occurred at 7pm Friday night before. I am so pleased as usual with the service; it was fixed as soon because a rear tire had a thumping sound, which occurred at 7pm Friday night before. I am so pleased as usual with the service; it was fixed as soon as possible, the damaged tire replaced with a new tire, sooner than I expected on a day Service Dept was booked. I always recommend buying or leasing there to anyone I know, because of the high level of customer service, which I have not found elsewhere. I am leasing Ford Ecosport, been happy in past three years, especially with high adjustable driver's seat. I especially found service person Crystal very helpful. Really, on the busy weekend of Saturday before easter Day, one could not be more pleased. More