Dean Team Hyundai

Questionable Practices *UPDATED* 2/12/16, Dealer Made Amends *UPDATE* We returned to Dean Team Hyundai today, Friday Feb. 12th, while we were back in the area visiting other dealers. We were curious if the brak *UPDATE* We returned to Dean Team Hyundai today, Friday Feb. 12th, while we were back in the area visiting other dealers. We were curious if the brakes were fixed on the vehicle, and if so, we still wanted to take a real test drive and check the car over. As stated before, we did like the vehicle, just not the salesman. We again talked with Tim Riley, and were assured the brake system would be brought up to snuff. We were also pleasantly surprised to receive a call from Tom Fascetti prior to our return, extending his apologies for the awkwardness of our prior visit. We made it clear that we wanted no contact with Rich Pfuhl, as our previous encounter with him left us less than impressed to say the least. The dealership agreed, and when we showed up we dealt with Tim and Tom exclusively. This was a very different visit to Dean Team Hyundai, as we felt more welcome and unrushed. The car's brakes had been serviced and test-driven, and we were given the keys and the personal time to take the vehicle for a private test-drive. We were very pleased with the work that was done, and we finally had a chance to fully inspect the vehicle. We were very happy with the vehicle after the test drive, and returned to make a deal with Tim and Tom to purchase the CR-V. We appreciate the courtesy extended to us after our first visit was less than productive. We also appreciate the patience that was extended to us during the buying process. Thank you Tim and Tom, it was a refreshing return to the dealership. For anyone curious on the prior visit, the original review is listed below. We believe Dean Team Hyundai has come through after the first visit reviewed below, and happily made efforts to remedy the distaste we had from the first visit. The only thing that we still believe from our first review is that dealing with someone other than Rich Pfuhl at the dealership is your best option. He was very deceiving, asked very personal and inappropriate questions of us, and conveyed the textbook stereotype of a shady used-car salesman. Dean Team Hyundai has fully regained our trust as a business, just still don't care for Rich. *Original Review* (Below) I arrived at Dean Team Hyundai today Wednesday Feb 10th, after talking with Rich Pfuhl for close to a week, about seeing and test-driving a Honda they had on the used car lot. Before we even showed up to the dealership, numerous callbacks and pressures were made by Rich to put a down payment on the vehicle, as he stated, "There are other people coming to see it RIGHT NOW!" This happened on Saturday, and then again on Wednesday when we took the 3 hour drive to see the vehicle. After stating that we would take the chance that the Honda (that they have had on their lot for close to 8 months to date) would still be there, we drove to the dealership. Upon arrival, the vehicle was waiting for us to drive. With all the pressure to put a deposit on the vehicle to "save" it from other buyers...they had to put a new battery in it to start it. Rich made this sound as if this was a plus for us...yet all I saw by this was this car has sat unused for quite a long time (no one beating down the door to test-drive it apparently!). As soon as we took this car on its first leg of the test drive (consisting of pulling out of the lot) the brakes began to make a loud thumping noise, and vibrate the vehicle. Both of us there to purchase the car immediately noticed this, and Rich stated, "I just drove it 25 miles yesterday, I cant hear it or feel it at all...the car drives great, believe me!" First, he told us that he just put a new battery in the car today to get it running, not yesterday or last week as he stated when we called Saturday, and he wanted us to complete a test drive with damage to the braking system. We immediately turned around and took the car back to the dealership, where the Used Car Manager Tim Riley took it for a drive with Rich. Within a minute, Tim parked the car and sent Rich back into us. All of a sudden Rich could feel the brake system "vibrating", and immediately stated, "Good catch, the rotors are bad." That is one of the quickest diagnoses I have ever seen from a non-mechanic...especially one that couldnt feel the problem in the prior 26 miles he drove it! Besides this, we were assured that the vehicle would be taken into the service station, and the rear brakes fixed. We were still interested in the vehicle at this point (which, looking back on the lead-in to this point, we shouldnt have been!) and continued to talk about price. This is where Rich became very short with us, and tried to pressure and lie to the both of us on the offers he made to us, as well as fees and discounts. Apparently, an online price, quoted on both their website as well as other sites, is the "Veterans" price that they offer [Dean Team Hyundai offers $750 off any vehicle to veterans, which is commendable, yet Rich flat told us that this is really just an online price, and the online price for all vehicles already include this $750 discount for everyone.] Once we heard this, we were taken aback! Its either a blatant lie to further himself away from negotiating a price for us, or Dean Team Hyundai uses a false offer of $750 off their vehicles to veterans to bait potential buyers into their dealership...I really hope the latter is untrue! After stating our final price that we would consider for the vehicle, Tim and Rich went over things and we could not agree. Now dont get me wrong, this is no problem to us. We have a price we are willing to pay for that vehicle, and they have a bottom dollar that they are willing to accept...thats business, and I completely agree with how this went down. And further, Tim Riley was very polite and helpful to us throughout the whole experience. Rich Pfuhl, on the other hand, came off as a deceitful salesperson, that has a pension for lying and misleading customers. As you can clearly ascertain from the above synopsis of our visit, I have no trust in Rich, nor do I completely trust a dealership that can employ such a man. Maybe our visit would have been more pleasant with a different salesperson, or at least would have shown up to test-drive a vehicle that didnt have a damaged braking system, but I would rather take a chance with a different dealership at this point. Oh, and Rich, please fix the brakes on that Honda CR-V...I know you stated that you were doing us a favor by getting them fixed, as you could possibly sell this vehicle to another buyer without fixing them, but I would rather see you fix the brakes for the safety of the customers that you put behind the wheel - not skip over safety to save a few dollars! More

Could not have been easier - very satisfied Have never purchased a used car and was not quite sure what to expect. The staff could not have been more accommodating or helpful throughout the pro Have never purchased a used car and was not quite sure what to expect. The staff could not have been more accommodating or helpful throughout the process and were great to deal with from the moment I walked into the dealership. More

Dean team Mark did a great job of helping me out and keeping what I wanted in mind. I would definitely recommend him to anyone who is looking for good service a Mark did a great job of helping me out and keeping what I wanted in mind. I would definitely recommend him to anyone who is looking for good service and a great car! More

Made it easy. Great customer service. The prices are great. The employees are knowledgeable and personable. I got a nicer car than I expected to get for the price I Great customer service. The prices are great. The employees are knowledgeable and personable. I got a nicer car than I expected to get for the price I could afford. More

Very satisfied I went to dean team very skeptical about getting the deal i wanted. My salesman Richard Pfuhl has been in the bussiness a long time and knows his job I went to dean team very skeptical about getting the deal i wanted. My salesman Richard Pfuhl has been in the bussiness a long time and knows his job. He was very respecful and courteous, and really went to bat for me with the management who was also great to work with. The following day I went to buy one tire for the vehicle I bought and was 8nformed I would have to buy 3 due to it being 4 wd and the tires were mismatched. I contacted Rich and he again stepped up to management and they agreed to pay half of the tire cost. This is what i call service after the sale. GREAT JOB DEAN TEAM. THANK YOU More

Amazing customer service My sales person was Greg Glockengiesen and my financing process was with Scott Varnum. They were both very professional, knowledgeable, patient and wi My sales person was Greg Glockengiesen and my financing process was with Scott Varnum. They were both very professional, knowledgeable, patient and willing to deal to get to where I needed to be. I will definitely recommend anybody I know is buying a vehicle to go to dean team and talk to them. 5 stars all the way! More

Fast and Friendly I had a wonderful experience buying my car from Reed. No pressure, totally understanding, and made me feel comfortable. Car buying is not easy but Ree I had a wonderful experience buying my car from Reed. No pressure, totally understanding, and made me feel comfortable. Car buying is not easy but Reed made it fast and friendly. Thanks! More

justin at dean team was great! Justin picked out my dream car for me after telling him over the phone what I was looking for!! Great experience, will definitely be going back! Justin picked out my dream car for me after telling him over the phone what I was looking for!! Great experience, will definitely be going back! More

Easy decision Darryl was very good at explaining features & options, and steering us toward the model that would be best for our wants & needs. He answered all our Darryl was very good at explaining features & options, and steering us toward the model that would be best for our wants & needs. He answered all our questions & is still answering them, since the new Santa Fe is so loaded with computerized features that our 12 yr. old Santa Fe never had. He's a super nice guy & really seems to care about his customers. Our son has already talked to him about purchasing a new Santa Fe too! More