Dean Team Subaru Volkswagen

Smooth and straight forward The dean team made buying a new car smooth and seamless! Chris Smith was able to get me to a price point I wanted and was willing to work with me on m The dean team made buying a new car smooth and seamless! Chris Smith was able to get me to a price point I wanted and was willing to work with me on my budget. As a first time car buyer, the whole team was fair and listened to what I wanted. As for customer service, Chris has checked in during the first week, making sure if I had any questions he is willing to answer. I look forward to continue to work with them in the future! More

Used car shopping that wasn't entirely painful Frankie was great. He was enjoyable and knowledgeable. This is my first time walking into Dean Team. I had heard good things and thought I'dcheck them Frankie was great. He was enjoyable and knowledgeable. This is my first time walking into Dean Team. I had heard good things and thought I'dcheck them out. Buying cars always stinks, but this was a good experience. I would highly recommend Deam Team, and Frankie! More

Amazing Customer Service This is the first vehicle I’ve ever purchased from a Dean Team dealership and I can honestly say it was the quickest and easiest car buying experience This is the first vehicle I’ve ever purchased from a Dean Team dealership and I can honestly say it was the quickest and easiest car buying experience I’ve ever had. Frankie Jones was extremely friendly, personable, and professional, and I never felt pressured throughout the entire process. Actually, the entire process was quite enjoyable which is the opposite of the stressful and frustrating encounters I’ve had at other dealerships. I would definitely recommend Dean Team Subaru/Volkswagen and really appreciate how relaxed the atmosphere was at their dealership. If you are in the market for a new or used vehicle, contact Frankie you’ll receive stellar customer service and drive away with a great car at a fantastic price! More

Pete was great to work with. He is friendly and Pete was great to work with. He is friendly and knowledgeable. We had a low pressure buying experience. We would recommend him to a friend. Pete was great to work with. He is friendly and knowledgeable. We had a low pressure buying experience. We would recommend him to a friend. More

Friendly and easy to work with, knew a lot about Subaru products. Did not pressure us to purchase a vehicle; took time to understand our needs. products. Did not pressure us to purchase a vehicle; took time to understand our needs. More

Richard Gotsch, is like having a brother taking care of you Richard made buying my car so easy, I came in to Dean Team after looking for a VW beetle for weeks. I told Richard what I was looking for and he foun Richard made buying my car so easy, I came in to Dean Team after looking for a VW beetle for weeks. I told Richard what I was looking for and he found it, it was in Mississippi! He brought it in in less than a week. Even gave me a hair tie, so I could drive home with the top down. More

Amazing care Drew and his team went beyond my expectations in trying to get the vehicle while staying in a reasonable price range that I could afford, they did fan Drew and his team went beyond my expectations in trying to get the vehicle while staying in a reasonable price range that I could afford, they did fantastic and I never felt rushed in making my decisions and everyone was friendly and welcoming. More

New Atlas Rocco was extremely helpful and patient with us in purchasing our new vehicle. He answered any questions we had and we never felt rushed or pressured Rocco was extremely helpful and patient with us in purchasing our new vehicle. He answered any questions we had and we never felt rushed or pressured. More

Warranty issues, Service manager stepped up, made it right! We purchased my daughter a car in January 2019 at 97,000 miles. Bought extended warranty to cover for next 60,000. At 105,000 a part of her transmissi We purchased my daughter a car in January 2019 at 97,000 miles. Bought extended warranty to cover for next 60,000. At 105,000 a part of her transmission went out. Thought this would be covered under warranty and took to a local shop. After the local mechanic, myself and husband made several calls back and forth to the Warranty company, found this was a situation that was not covered (as Subaru had an extended warranty on this car due to transmission issues but only up to 100,000). Warranty company said because Subaru had acknowledged issues they would not cover. Because of it being am "anomaly" and Eric's dedication to making things right, he was able to get this covered by Subaru. I know he spent several hours on the phone with our local dealer, the warranty company and Subaru of America to get his repair fixed. From the first time I talked to Eric he was confident, customer driven and dedicated to making this right. He kept me updated frequently throughout the process and has earned a life time customer because of this exemplary customer service. Thank- you Eric and the Dean Team! More

Wonderful experience! We came in last minute on a fairly busy evening and still felt cared for and respected. Made what can often be a stressful and wily process simple and We came in last minute on a fairly busy evening and still felt cared for and respected. Made what can often be a stressful and wily process simple and candid. More