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Dean Team Subaru Volkswagen - Service Center
Ballwin, MO
302 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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302 Reviews of Dean Team Subaru Volkswagen - Service Center
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September 30, 2019
Warranty issues, Service manager stepped up, made it right! We purchased my daughter a car in January 2019 at 97,000 miles. Bought extended warranty to cover for next 60,000. At 105,000 a part of her transmissi We purchased my daughter a car in January 2019 at 97,000 miles. Bought extended warranty to cover for next 60,000. At 105,000 a part of her transmission went out. Thought this would be covered under warranty and took to a local shop. After the local mechanic, myself and husband made several calls back and forth to the Warranty company, found this was a situation that was not covered (as Subaru had an extended warranty on this car due to transmission issues but only up to 100,000). Warranty company said because Subaru had acknowledged issues they would not cover. Because of it being am "anomaly" and Eric's dedication to making things right, he was able to get this covered by Subaru. I know he spent several hours on the phone with our local dealer, the warranty company and Subaru of America to get his repair fixed. From the first time I talked to Eric he was confident, customer driven and dedicated to making this right. He kept me updated frequently throughout the process and has earned a life time customer because of this exemplary customer service. Thank- you Eric and the Dean Team! More
by aclotfe3
Employees Worked With
July 03, 2019
I drive past other Subaru dealers to go to Dean Team Am very happy I choose Dean Team for my new car purchase. Working with Annie in service is always a pleasure. I trust her to help me maintain/servi Am very happy I choose Dean Team for my new car purchase. Working with Annie in service is always a pleasure. I trust her to help me maintain/service my vehicle for many years to come:) More
by Chris
Employees Worked With
April 23, 2019
Great Annie was very friendly, efficient and accommodating. I would definitely return to Dean Team in the future. Beautiful showroom too. Thanks for your gr Annie was very friendly, efficient and accommodating. I would definitely return to Dean Team in the future. Beautiful showroom too. Thanks for your great service. More
by mamajoodge
Employees Worked With
April 14, 2019
Always excellent Very positive and helpful and on time appointments. Great staff. Nice waiting room. I like your loaner car service. Close to my home. Coffe bar. Very positive and helpful and on time appointments. Great staff. Nice waiting room. I like your loaner car service. Close to my home. Coffe bar. More
by Happy cutomer 1
April 11, 2019
Five Cars Later This is the 5th Subaru wehave bought at Dick Dean. My car was sounding different lately. The mechanic rode around the block with me and immediately to This is the 5th Subaru wehave bought at Dick Dean. My car was sounding different lately. The mechanic rode around the block with me and immediately told me what he thought the problem was. He was right - wheel bearing. They fixed it in less than an hour. And because my warranty has only recently expired, they didn’t charge me! They also did a basic maintenance check. I left relieved and happy! More
by Cj Kriefall
April 11, 2019
BEST DEALERSHIP IN STL The brand new facility is so nice, organized, and clean. The workers are so friendly and helpful and I’ve never had a less than perfect experience. I The brand new facility is so nice, organized, and clean. The workers are so friendly and helpful and I’ve never had a less than perfect experience. I will never go to another dealership agaim! More
by Rachel
Employees Worked With
April 10, 2019
Amazing experience Everything from scheduling service at a time convenient for us, to providing us with a loaner car, to fixing the car right the first time - they went Everything from scheduling service at a time convenient for us, to providing us with a loaner car, to fixing the car right the first time - they went above and beyond to make it an enjoyable experience. More
by casmaer1952
Employees Worked With
April 10, 2019
Excellent Service From the time I make a service appointment to the moment I walk out the door, the crew at Dean Team Ballwin is excellent! Knowledgeable, friendly and From the time I make a service appointment to the moment I walk out the door, the crew at Dean Team Ballwin is excellent! Knowledgeable, friendly and fast. More
by Happy Customer
Employees Worked With
April 09, 2019
Not your typical dealership This location is amazing! They did not treat me like your everyday customer. They treated me like family. They were not pushy at all and really took t This location is amazing! They did not treat me like your everyday customer. They treated me like family. They were not pushy at all and really took the time to help me and not oversell. I can’t say enough good things about Paul Fix and the rest of the staff. Super friendly and very helpful!! Thank you for keeping me and my family safe. More
by Mfsmith81
Employees Worked With
April 09, 2019
Needed recall work done As soon as I drove up, I was greeted by a gentleman and directed to a Service Advisor. Her name was Annie. She was extremely pleasant and took care of As soon as I drove up, I was greeted by a gentleman and directed to a Service Advisor. Her name was Annie. She was extremely pleasant and took care of all of the necessary paperwork in a timely manner. She then walked me to the customer lounge area and made me a cup of coffee! I was happy about that, because the coffee machine was something that I had seen before. I had a light out and asked if they could replace it while I was there. They took care of that and I was on my way. All in all I had an excellent experience...I would say mainly because of the Service Advisor, Annie! Many Thanks, Gerri More
by Gerri
Employees Worked With
