"10,000 mile service"
I am impressed with the new facilities. Drop off was easy. I waited and it took less than an hour. Everyone was very nice, especially Paul.
"Quick, efficient, friendly "
I was able to drop off my car before work with ease. I received a text later in the morning to notify me that the repair (replacing the parking brake) was finished. The car was ready for me after work and I had no issues picking it up and paying.
"Great Service Department "
- STL GTI
Paul was very helpful in dealing with my difficult extended warranty company. He worked hard to come up with a solution, when the warranty company was unwilling to help me out. Also, Dean Team's service loaner is a very valuable perk...I would have been car-less for the duration of my repair, if not for their free loaner.
"Service Department 5 Star Service! "
I purchased and took my GLI to another VW dealership for service, but over the past year or so the service department had changed and wasn't the same. I was referred to the Dean Team and they have been amazing! They are always professional, kind, and educated. They never seemed bothered if I ask them questions about needed or extra services. I trust when I take my GLI to be serviced there they perform all the services and perform them properly. If you are looking for a good VW service department I highly recommend the Dean Team VW in Ballwin.
"Great customer service "
Paul, Annie and Eric are AWESOME service consultants who bend over backward to make my experience exceptional each & every time! I would not take my VW anywhere else!
Dean Team Ballwin does an excellent job with each routine visit. They make sure to tell you exactly what they will be preforming on your car, with no surprises. There is no pressure to do any unnecessary services to your vehicle and they communicate with full transparency. Have not had the honesty I find here at other dealerships/service centers and am so happy to be able to confidently bring my car to Dean Team! Keep up the fantastic service!
"Water pump replacement "
I came in on a Saturday just before closing, they provided me with a loaner car for the weekend. my water pump was replaced on Monday on time, everyone there was great to work with
"Service Dept Paul Fix"
First time to the Dean Team VW very nice place, we have worked with Paul Fix for years when we found out that Paul had left Bommarito VW, we had to find him, luckily they told us they went with the Dean Team
"Fix AC "
Was very easy. Just dropped of my car. They gave me a loaner and sent me updates as to the repairs on my vehicle. When my service was complete they notified me and I quickly came in and picked up my car. Always friendly and helpful!
Everyone at the Dean Team dealership has been super nice! The newly remodeled dealership looks fantastic and they really know how to treat their customers!!