Dean Team Volkswagen of Kirkwood

Great service I located a car I was interested in on the web that was owned by Dean Team in Kirkwood, MO. I asked to be contacted by one of their sales representa I located a car I was interested in on the web that was owned by Dean Team in Kirkwood, MO. I asked to be contacted by one of their sales representatives. John Townsend contacted me via text almost immediately and asked how he could communicate with me. My response initially was text, but over the course of the transaction we had several phone calls. I requested pictures and other information, which he responded to almost immediately every time. It didn't matter whether it was early in the morning or late in the evening, John communicated very, very well. As part of the deal, I asked if he could meet me half way between Kirkwood and my home in Arkansas, which he agreed to without hesitation. To summarize, John was great. Terrific communication and service! And his company handled the paperwork impeccably. I dealt with a wonderful young lady named Shelby that handled her side of the deal (paperwork) as well as John handled his side. I would absolutely recommend them. Bill Barnes More

Great buying experience with Brent at Dean Team of Kirkwood. He worked on holding the Jeep SRT8 for me to test drive and purchase. Excellent!! Kirkwood. He worked on holding the Jeep SRT8 for me to test drive and purchase. Excellent!! More

Outstanding expirience with Bill and Brandy I had an absolutely wonderful experience leasing my new Jetta with Brandy and Bill. They made the entire process smooth and easy for me. Not only we I had an absolutely wonderful experience leasing my new Jetta with Brandy and Bill. They made the entire process smooth and easy for me. Not only were they both incredibly friendly, kind, and thorough, but I could tell they both wanted me to find the vehicle that was best to meet all my personal needs. I had a great experience and would highly recommend them both. More

This is my 3rd Volkswagen from the Dean Team. Every sale has been a great experience from beginning to end. Dave Schultz and Tom Ebner are the best! I highly recommend the Dean Team in Kirkwood! has been a great experience from beginning to end. Dave Schultz and Tom Ebner are the best! I highly recommend the Dean Team in Kirkwood! More

So much easier than expected My 2002 VW Jetta broke down two days after Christmas. Familymembers and friends advised me to get a car through Carmax. I checked it on line and they My 2002 VW Jetta broke down two days after Christmas. Familymembers and friends advised me to get a car through Carmax. I checked it on line and they did not have a low mileage, used Tiguan which I thought was what I wanted. I used Dean Team Kirkwood repair for several years and they were always very good to me. Because of this service, I decided to start the car buying process at Dean Team Nick helped me get a 2016 Low mileage Tiguan. He was very patient as I test drove not only this car but also a Subaru. We negotiated an agreed upon price. Nick made the process so much easier than I expected. Bill in finance tidied up the final paperwork and I have been happily driving my Tiguan since. More

We recently made our third car purchase at Dean team, working with Craig and Shelby each time. They continue to make the process clear, simple and honest. Knowledgeable and personable staff. Thanks, for working with Craig and Shelby each time. They continue to make the process clear, simple and honest. Knowledgeable and personable staff. Thanks, for helping with car #3 from Dean team VW! More

The best experience that I have ever had purchasing a Vehicle. The staff was knowledgeable and a pleasure to deal with... I highly recommend Dave! Vehicle. The staff was knowledgeable and a pleasure to deal with... I highly recommend Dave! More

Dean Team is running on all cylinders. The focus of Dean Team is to build long term customer relationships, and they excel at accomplishing that. The combination of professionalism, friendl The focus of Dean Team is to build long term customer relationships, and they excel at accomplishing that. The combination of professionalism, friendliness and dependability is unbeatable. Dave Shultz came in on his day off to help us with the purchase and orchestrated our experience so that we were able to close in record time. Colin has built a well oiled, coordinated organization that always aims to please. Great buyer and service experience. More

2012 GMC PURCHASE Staff were friendly precise and quick to complete the process. I have bought and sold many vehicles over the years. I think most people would agree th Staff were friendly precise and quick to complete the process. I have bought and sold many vehicles over the years. I think most people would agree they hate going to a new car dealer because of time it takes to complete most transactions. Dean team was respectful of my time and had me back on the road in my new truck in no time at all. More

Used car sales follow up. The actual car buying experience went very well with the sales and financial staff very pleasant to work with. My wife and I thought that we got a ve The actual car buying experience went very well with the sales and financial staff very pleasant to work with. My wife and I thought that we got a very good deal on the purchase of a 2014 Audi A7 and we were happy to take our new to us (pre-owned) car home. In our state of "new car" euphoria we neglected to notice that the car didn't come equipped with a front license plate bracket. Being from a state (Illinois) that requires this and buying the car from Missouri, again a front license plate required state, I was under the impression that one was required and would be provided. I guess that was my mistake, We have tried unsuccessfully for 2 months to have the dealership follow through and provide this legally required item. Calls and text messages were exchanged with both salesmen that assisted on the sale, which were at first responded to with promises to locate a bracket and contact us when this was done. Future attempts were put off and then blatantly ignored, as well as 2 follow up visits to the dealership, where again we were promised to follow through and contact us. Another issue we had with the care was screeching brakes, I didn't notice this at first due to being a little hearing challenged. When I took the car back to dealership, they did at least check the car, stating that the brakes did indeed make noise and that 60% of the brake pads were present, thus there was nothing they could do. This was a nearly $38,000 Audi, unless I'm wrong, the brakes should work and do so with making a horrible noise. My son and I replaced the front disc pads ourselves and the screeching went away, now it sounds like an Audi should. In short the buying experience went very well, that would be rated at 4 or 5 stars. Following through on any problems, as well as common courtesy (returning texts or phone calls), well... I just got the feeling that out of sight, out of mind. I delayed writing this review for 2 months giving the "Dean Team" time and the benefit of the doubt to make things right. For this they should have received 1 or no stars. More