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Del Toyota

Thorndale, PA

4.7
6,829 Reviews
Our sales team is made up of certified professionals who work here only because they are made of the right stuff. "What stuff is that?" you may ask. They receive endless training on how to take care of customers. Customer service is a nice thing to talk about, but it's a way of life here. We pride ourselves on the opportunity to respect our customers, give them up to date pricing, competitive financing, and a full service, one-stop shop. Registration, warranty coverage, financing, detailing, service, Del Toyota is your one-stop shop for your automotive needs. Our highly trained, informed, and most importantly customer service-oriented team is here for YOU!
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2945 E Lincoln Hwy

Thorndale, PA

19372

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Showing 6,829 reviews

April 13, 2019

It took way longer than projected My car was finished sitting outside and I had to wait an hour to get it from the service department. The service manager was rude and the other servic More

by Jz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I dont remember if the service guys name was mike, Mike Naegele
Apr 22, 2019 -

Del Toyota responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

April 13, 2019

Honest and courteous I had very pleasant experience from sales, leasing finance to explaining car features. Whole team made sure we have hassle free process. Honest and co More

by RBHAGIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Gomez
Apr 15, 2019 -

Del Toyota responded

Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

April 13, 2019

Friendly I have always had a great experience at Del Toyota. When I called to make an appointment the receptionist even told me of an online coupon I could use More

by Just Julie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Apr 15, 2019 -

Del Toyota responded

Julie, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing Del Toyota for your vehicle needs. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

April 13, 2019

2019 RAV4 XLE DEL dealership was an hour drive from where I live, but made the trip because it was Costco sponsored dealer. Salesman Ed pollock made my trip worthwh More

by MAMMEN
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Karkoska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Lewis, Nikki Dougherty, Ed Pollock
Apr 15, 2019 -

Del Toyota responded

Hello Mammen and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Ed and Sean were there to provide you with such exceptional service! Thank you again and congratulations on your new car. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

April 13, 2019

Just the best They were just the best that's all I can say. Don't want to be long winded just go there and get a car. More

by Boss sauce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Albright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nikki Dougherty, Ben Gomez
Apr 15, 2019 -

Del Toyota responded

Thank you for this amazing review! We really appreciate your business. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

April 12, 2019

Outstanding service The entire team was very helpful to my wife and me. We have been a Toyota family since 1974. But this was the first time we were assisted by a series More

by Fred3348
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Albright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Tran, Angel Lewis, Derek Thrailkill
Apr 15, 2019 -

Del Toyota responded

Thank you for leaving this remarkable feedback, Fred. We appreciate your comments and are happy to hear that Angel, Ken, and Derek were able to meet your needs. At Del Toyota, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

April 11, 2019

A very good experience I came in with a noise problem and it was diagnosed and fixed on a timely manner. I was able to wait for the car. The service was outstanding as usual More

by SANDER1601
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Albright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2019 -

Del Toyota responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

April 11, 2019

Great Sales Team. This was my 2nd RAV-4 that I leased from Del Toyota and my daughter was with me and she also bought a Highlander the same time I got mine. We are both More

by WHR88846
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Romanek, Derek Thrailkill
Apr 11, 2019 -

Del Toyota responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

April 10, 2019

Good experience Adrian was very helpful, was considerate of my time constraints when I needed my car appraised, and wasn’t pushy about trying to sell us things. It wa More

by KCB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Karkoska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Sirbu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Lewis
Apr 10, 2019 -

Del Toyota responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

April 10, 2019

No I Toyota Dealerships Staffs are friendly and helpful. Especially salesman Martin Fusselman. He was so knowledgeable and patient. I was totally satisfied for everything he More

by 661006liN*
Recommend Dealer
Yes
Employees Worked With
Martin C. Fusselman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2019 -

Del Toyota responded

Thank you for taking the time to write this review. We are pleased to hear that Martin was able to provide an efficient and overall positive experience. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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