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Del Toyota

Thorndale, PA

4.7
6,797 Reviews
Our sales team is made up of certified professionals who work here only because they are made of the right stuff. "What stuff is that?" you may ask. They receive endless training on how to take care of customers. Customer service is a nice thing to talk about, but it's a way of life here. We pride ourselves on the opportunity to respect our customers, give them up to date pricing, competitive financing, and a full service, one-stop shop. Registration, warranty coverage, financing, detailing, service, Del Toyota is your one-stop shop for your automotive needs. Our highly trained, informed, and most importantly customer service-oriented team is here for YOU!
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2945 E Lincoln Hwy

Thorndale, PA

19372

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Showing 6,797 reviews

November 09, 2018

Great place to buy I had a great experience at del toyota. Ed was easy to deal with and the rest of the team did a great job. Thanks! More

by DUCKCMDR76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Dubrow, Angel Lewis, Nikki Dougherty, Ed Pollock, Joe Barber
Nov 10, 2018 -

Del Toyota responded

We are so glad we could take care of all of your needs at Del Toyota. Thank you for giving this feedback; we will be sure to share it with the team! Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 08, 2018

Wonderful people to work with. My experience with the folks at Del Toyota was amazing. They were so heyand were able to work with me to get the vehicle I wanted at a price I could a More

by cjbrown86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather from finance, Adam Dubrow, Angel Lewis, Nikki Dougherty, Monica Donnelly , Joe Barber
Nov 10, 2018 -

Del Toyota responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 08, 2018

Great experience This was my first time leasing a car and everyone at the dealership made this experience easy and pleasant. I worked with Steve Heinze and he was able More

by First time leasee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Heinze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Lewis
Nov 10, 2018 -

Del Toyota responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 08, 2018

New car puchase Couldn't be happier with my car buying at experience at Del Toyota. Staff were friendly, courteous, and knowledgeable. No pressure no gimmicks. Would More

by Oldshoe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angel Lewis, Nikki Dougherty, Derek Thrailkill, Joe Barber
Nov 10, 2018 -

Del Toyota responded

Thank you for the excellent review! It is great to know that our staff was able to provide you with a pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 07, 2018

Excellent EXPERIENCE!!! Steve was able to put together a deal and give me what I wanted in less than 36 hours, his Customer Service was OUTSTANDING!!! Steve and his Entire t More

by Ann M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Heinze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2018 -

Del Toyota responded

Hello Ann! Thank you for the wonderful review and for traveling to Del Toyota from quite a distance, we appreciate your business. Thank you again for your kind words and please feel free to reach out if you have any questions. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 07, 2018

Great experience They are Very friendly, helpful and honest! We are very satisfied purchasing from them. I am so happy with my new Toyota Sienna van. Thank you More

by Sungak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angel Lewis, Jared "The Champ" Bell, Mike Naegele
Nov 07, 2018 -

Del Toyota responded

Thank you so much, Sungak! It was truly a pleasure to have you as a customer, so we’re happy to know that the feelings are mutual. Please feel free to give us a call if you need anything else in the future. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 07, 2018

Repair valve timing solenoid Easy to make an appointment. Drop off very easy, check in quick, free ride back home and excellent service. Kept informed throughout the analysis an More

by Stanley J Zoltek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat
Nov 07, 2018 -

Del Toyota responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 07, 2018

I knew what I wanted. I came in looking for a specific car and Martin helped me seal the deal. The staff was friendly and didn't badger me or try to upsell me on things I More

by STARCHILD7309
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martin C. Fusselman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Tran, Angel Lewis
Nov 08, 2018 -

Del Toyota responded

Thank you for writing this fantastic review! It is of the utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 06, 2018

apparently my time isn’t valuable to Dell I sent my Tundra in for a bumper bracket recall. The tow package plug was just set in the bumper. Maybe they can get it right the second time. When More

by Rasav99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Naegele
Nov 07, 2018 -

Del Toyota responded

I’m sorry to hear about your recent visit at our dealership. Our customers are our top priority, and we do apologize that your vehicle's service needs were not met. Please contact me at your earliest convenience. I’d like to further understand what happened and address these concerns. I look forward to hearing from you. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 06, 2018

Prompt and excellent service. The service required was explained to me and done within a timely manner. Suggestions for future work was given to me as well as costs. More

by MARY James
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Nov 07, 2018 -

Del Toyota responded

Hi Mary, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Del Toyota. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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