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Del Toyota

Thorndale, PA

4.7
6,783 Reviews
Our sales team is made up of certified professionals who work here only because they are made of the right stuff. "What stuff is that?" you may ask. They receive endless training on how to take care of customers. Customer service is a nice thing to talk about, but it's a way of life here. We pride ourselves on the opportunity to respect our customers, give them up to date pricing, competitive financing, and a full service, one-stop shop. Registration, warranty coverage, financing, detailing, service, Del Toyota is your one-stop shop for your automotive needs. Our highly trained, informed, and most importantly customer service-oriented team is here for YOU!
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2945 E Lincoln Hwy

Thorndale, PA

19372

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Showing 6,783 reviews

July 29, 2018

A Home Run Everyone that I have had interaction with at Del from the service writers to the shuttle drivers to the cashiers are professional, kind and respectful More

by Toyotaisawesomeness123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Brogan, Jack Fitzgerald, Chrisy, Anita and Jerry Dison and Skip (may he rest in peace!)
Jul 29, 2018 -

Del Toyota responded

Thanks for this marvelous review and congratulations on your new car! We are so pleased that our whole team was able to provide you with such exceptional service. We love the name you have chosen, as well. If you need anything else please don't hesitate to call or stop by! Take care. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

July 29, 2018

Best car buying experience EVER!! Thank you for such a great car buying experience. Wonderful customer service. Marty and Jim were fantastic!! If your looking for a new car this is th More

by NicholeW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin C. Fusselman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2018 -

Del Toyota responded

Nichole, thank you for taking the time to provide us such great feedback! We are always excited to hear of yet another customer leaving happy in an awesome car! If you have any questions about your new vehicle you can reach out to any of us and we will help out. Thank you for choosing Del Toyota! Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

July 28, 2018

Speedy Showed up at 10 and left by 1 not too bad for buying a vehicle. They gave me what I wanted for my trade in More

by Tim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Dubrow, Angel Lewis, Amr Rizk
Jul 29, 2018 -

Del Toyota responded

Thank you for taking the time to write about your experience with us, Tim! At Del Toyota, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy Adam, Angel, and the rest of our team were able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

July 28, 2018

Unacceptable condition when returned When my car was returned to me, the entire glove compartment was hanging off with all wires under it exposed. All of my personal belongings was all ov More

by ESTONE8337
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I dont know his name
Jul 29, 2018 -

Del Toyota responded

I'm discouraged to hear you drove away with a dissatisfying experience at our dealership. Our dealership is committed to providing a pleasant experience and that always starts with great customer service. From your feedback, it is clear you were not treated with the respect and courtesy you most definitely deserve. I would like to personally apologize for the events that led up to your comments and review. I would appreciate the opportunity to speak with you and to make things right. Please contact me at your convenience. I look forward to speaking with you. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

July 28, 2018

A nice experience! Amr was friendly, knowledgeable, and courteous. I was able to take the vehicle for a legitimate test drive (both city and highway speed) and wasn’t pr More

by TWENTYEIGHTOFF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amr Rizk, Brittany Mcdaniel
Jul 29, 2018 -

Del Toyota responded

Thank you for your great review! We're glad to have Amr on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

July 28, 2018

Best car buying experience ever! Danny is the kindest, friendliest salesperson I have ever worked with. Jim in financed rocked it and what is most unexpected is the sense of family y More

by Lady in white
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Juarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Lewis
Jul 29, 2018 -

Del Toyota responded

Del Toyota would like to thank you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. We are very appreciative of your five-star review and recommendation! We thank you for continually trusting us with your car buying needs and it was a pleasure working with you. We hope you enjoy your new vehicle and we look forward to working with you again! Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

July 27, 2018

More than helpful I have never had a car salesman as helpful and friendly as Don. He behaved in a way that felt like my husband and I were invited out to dinner .I coul More

by Carol
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Romanek
July 27, 2018

Good, excelent All are good. I like te experience that was with Al Demsky. I like the service that Toyota give to me and my family. Good. More

by AROCHO2515
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al Demsky
Jul 29, 2018 -

Del Toyota responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

July 26, 2018

Great dealership Bought my first car there 25 years ago right out of high school. MANY vehicle purchases later Del is still my “go to” dealership. Throughout the years More

by Tim W
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Forgot finance guy but he did great! Sorry, Al Demsky, Brittany Mcdaniel
Jul 26, 2018 -

Del Toyota responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. Thank you Tim! If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

July 25, 2018

Corolla Daniel was amazing!!! He was very helpful to me. He was also very caring and worked very hard to get me what I want and need. He is awesome! More

by Krista31
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Juarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Torres, Angel Lewis
Jul 26, 2018 -

Del Toyota responded

We appreciate the kind words, Krista. We look forward to seeing you again in the future! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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