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Del Toyota

Thorndale, PA

4.7
7,371 Reviews
Our sales team is made up of certified professionals who work here only because they are made of the right stuff. "What stuff is that?" you may ask. They receive endless training on how to take care of customers. Customer service is a nice thing to talk about, but it's a way of life here. We pride ourselves on the opportunity to respect our customers, give them up to date pricing, competitive financing, and a full service, one-stop shop. Registration, warranty coverage, financing, detailing, service, Del Toyota is your one-stop shop for your automotive needs. Our highly trained, informed, and most importantly customer service-oriented team is here for YOU!
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2945 E Lincoln Hwy

Thorndale, PA

19372

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Showing 7,371 reviews

November 07, 2018

Great experience They are Very friendly, helpful and honest! We are very satisfied purchasing from them. I am so happy with my new Toyota Sienna van. Thank you More

by Sungak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Lewis, Jared "The Champ" Bell, Mike Naegele
Nov 07, 2018 -

Del Toyota responded

Thank you so much, Sungak! It was truly a pleasure to have you as a customer, so we’re happy to know that the feelings are mutual. Please feel free to give us a call if you need anything else in the future. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 07, 2018

Excellent EXPERIENCE!!! Steve was able to put together a deal and give me what I wanted in less than 36 hours, his Customer Service was OUTSTANDING!!! Steve and his Entire t More

by Ann M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Heinze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2018 -

Del Toyota responded

Hello Ann! Thank you for the wonderful review and for traveling to Del Toyota from quite a distance, we appreciate your business. Thank you again for your kind words and please feel free to reach out if you have any questions. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 07, 2018

Great service appointment I’m glad you offer Convenient evening hours. Your Nice and friendly staff are always there to answer and address any questions I might have. More

by DROB363
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared "The Champ" Bell, Mike Naegele
Nov 07, 2018 -

Del Toyota responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 06, 2018

apparently my time isn’t valuable to Dell I sent my Tundra in for a bumper bracket recall. The tow package plug was just set in the bumper. Maybe they can get it right the second time. When More

by Rasav99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Naegele
Nov 07, 2018 -

Del Toyota responded

I’m sorry to hear about your recent visit at our dealership. Our customers are our top priority, and we do apologize that your vehicle's service needs were not met. Please contact me at your earliest convenience. I’d like to further understand what happened and address these concerns. I look forward to hearing from you. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 06, 2018

Prompt and excellent service. The service required was explained to me and done within a timely manner. Suggestions for future work was given to me as well as costs. More

by MARY James
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Nov 07, 2018 -

Del Toyota responded

Hi Mary, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Del Toyota. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 05, 2018

Great friendly service Everyone at Del Toyota was very accommodating. Will continue to make the trip there just to deal with the friendly staff. Ed went above and beyond to More

by Najohnston09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather, Angel Lewis, Ed Pollock
Nov 07, 2018 -

Del Toyota responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 05, 2018

Relentless My husband and I came in with low expectations of going home with a new vehicle because of our finical situation but Del Toyota did everything possibl More

by FITZPATRICKAITLYN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Tran, Ed Pollock
Nov 05, 2018 -

Del Toyota responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 04, 2018

Super professional service All sales team members from sales to financial and services are all very professional and friendly. Especially the sales man who is very patient and More

by XUADAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr Tran, Connor Beal
Nov 05, 2018 -

Del Toyota responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 04, 2018

Very professional and very comfortable Everybody was very professional and the waiting room was very comfortable. I also was in and out very quickly. All the staff was knowledgeable and co More

by SHILOHSHAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Nov 05, 2018 -

Del Toyota responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 03, 2018

Best Dealership Experience Jack and his team are amazing. As soon as we walked in the door we were treated well. Steve was great and knew exactly what we wanted by just asking 2 More

by Allison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Karkoska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Heinze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Lewis
Nov 05, 2018 -

Del Toyota responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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