Delaware Cadillac

Lease new cadillac xt5 The sales man, Harry Hoyle, and the two managers, John Danze and Carl Labarca, were extremely thorough, professional and completely knowledgeable c The sales man, Harry Hoyle, and the two managers, John Danze and Carl Labarca, were extremely thorough, professional and completely knowledgeable concerning the return of a leased vehicle and the leasing of a new vehicle. They contacted me with plenty of time to make the lease end decisions and to select a new vehicle. They worked closely with my wife and I regarding the pricing and even went so far as to beat another deal that was offered to us to keep the pricing in our budget.. They were thorough in explaining the features of the new vehicle including the vehicle service plan. A tour of the facility was conducted which included refreshments and very polite treatment of my wife. They went out of their way to make it a pleasurable, painless experience. All in all it was. These men are a credit to the dealership they serve. Highly recommend Delaware Cadillac to any prospective buyers. More

Great Service Steve Megaw, the service manager was OUTSTANDING!!! Great guy. Very professional and extremely helpful and informative. Explained every detail of e Steve Megaw, the service manager was OUTSTANDING!!! Great guy. Very professional and extremely helpful and informative. Explained every detail of everything that was done and I could tell he really cared about taking care of me. Very good customer service. Will make me come back because of him. Craig Filippone More

Great experience! Great experience with Scott. He kept in touch and helped achieve the result I was looking for. I was able to complete everything in much lesser visits Great experience with Scott. He kept in touch and helped achieve the result I was looking for. I was able to complete everything in much lesser visits than expected. More

Awesome sales experience on my Certified Cadillac While looking on-line not really ready to buy I came across a great deal and decided to check it out even though I was not really planning on buying a While looking on-line not really ready to buy I came across a great deal and decided to check it out even though I was not really planning on buying a car. The staff to include Lee , John, and Mike in Sales were beyond nice people, you could tell this was like one big family making me feel totally at ease just hanging out. So I bought a car while not planning to do so and I absolutely love my Certified Pre-Owned Cadillac. The follow up from Mike was incredible - he set up my complimentary Sirius and On-Star saving me the hassle and constantly in a good way followed up on my satisfaction. If you want a stress free buying experience I highly recommend this team - they have Subaru and KIA also which seemed equally as friendly. More

Very Poor customer service. My car was totaled last week. I have been looking for a Cadillac SUV. I went on your website and found one that I like. I enter all the information My car was totaled last week. I have been looking for a Cadillac SUV. I went on your website and found one that I like. I enter all the information on line. The next morning I received a call from the dealer, telling me that they receive my message. They told me to make an appointment. I told them I get off work at 4;00 and that I will be there at 5:00. They told me my appointment will be with John Danze. When my husband and I got there, I ask to speak with John I was told he was inside with another customer. So we look and look around. Another man Tony I think that was his name try to help us. As we were looking we saw another couple drive away with the SUV, I said is that the SUV that I was inquiring about last night? Tony said I don't know let me check. He then said yes I think that is it. After me test driving the SUV, the other couple made the deal. John Danz never acknowledge the fact that we were even there. What the point with making the appointment. I will look for a Cadillac SUV elsewhere. Very unprofessional and poor customer service... More

Excellent! Scott Bernard worked hard and continuously to help me with every aspect of my purchase while at work and in his personal time. He follow thru with eve Scott Bernard worked hard and continuously to help me with every aspect of my purchase while at work and in his personal time. He follow thru with everything that he told me he would do for me. His word was bond. The dealership backed him up in my purchase of one of the best I have ever had. I can't thank them enough. More

Very Pleased Working with Scott Bernard and Paul was an excellent experience. Manager Paul was very helpful informing us of all the benefits of purchasing a cadill Working with Scott Bernard and Paul was an excellent experience. Manager Paul was very helpful informing us of all the benefits of purchasing a cadillac. More

Good Deal, Great Service I found a used car deal too good to pass up, well worth the 50mi drive. I had the pleasure of working with Mike who was very friendly and knowledgeabl I found a used car deal too good to pass up, well worth the 50mi drive. I had the pleasure of working with Mike who was very friendly and knowledgeable. Mike was always willing to answer our questions (even via text at any hour!) and helped explain the buying process to us. He worked with us to make a deal we were happy with with. Mike earned his five stars, no questions asked! I'm giving the dealership itself 4 stars due to an online price decrease after I had made a deposit on the vehicle the night of the test drive. This was out of Mike's control, and he worked with me to make things right. Other than that, the entire staff was accommodating and professional. We would recommend this dealer to friends and family. Thank you guys! More

GREAT EXPERIANCE Mike Cassidy did a great job helping me to choose the car that was best for my expectations. Very knowledgeable about all aspects of the Cadillac prod Mike Cassidy did a great job helping me to choose the car that was best for my expectations. Very knowledgeable about all aspects of the Cadillac products. More

Excellent! Very friendly. I had quite a few requests/requirements. Mr. Price was able to meet them all with a smile on his face! I will be buying all my cars t Very friendly. I had quite a few requests/requirements. Mr. Price was able to meet them all with a smile on his face! I will be buying all my cars there from now on! More