Dick’s CJDR of Wilsonville

Inside Theft and Management Cover-Up – Avoid This Service Department DO NOT TRUST THIS DEALERSHIP WITH YOUR VEHICLE OR POSSESSIONS. I brought my vehicle to Dick's CDRJ in Wilsonville for repairs, and it re Department DO NOT TRUST THIS DEALERSHIP WITH YOUR VEHICLE OR POSSESSIONS. I brought my vehicle to Dick's CDRJ in Wilsonville for repairs, and it resulted in $1,594 worth of possessions being stolen from inside their service center, followed by an intentional cover-up by their lead technician. The Facts: 1. The Lie: The morning after dropping off my vehicle, the lead service tech (Kevin) explained my vehicle had been broken into in the outdoor parking lot overnight. He pointed out planted cigarette ash on the passenger seat as "proof." 2. The Refusal: Because it was framed as an outdoor parking lot incident, the service manager (Krysta) immediately refused to reimburse me for the $1,594 in stolen items. 3. The Dash Cam Proof: When I picked up my vehicle, I reviewed my dash cam footage. The video explicitly proved that my vehicle never left the indoor service bay. The entire "parking lot break-in" was completely fabricated by the staff. Kevin even unplugged my camera once he realized it was there, which ironically locked the video loop and preserved the exact footage I needed. 4. Management's Response: I bypassed the service department and sent the undeniable video evidence directly to the General Manager (Ryan). Only when faced with explicit video proof did the dealership finally agree to reimburse me for the stolen items. The Bottom Line: Two months later, my vehicle needed service again. I called to verify if the technician who fabricated the break-in had been terminated. Kevin is still actively employed there. If management is willing to retain a lead technician who explicitly covers up internal theft and lies to customers, your vehicle and belongings are not safe there. Take your business to an honest, independent shop instead. More

I went to Dick’s to get the supposed free “Engine Fire Recall” work done. After my van was in their shop for 6 hours they called me to say they were going to charge me to remove and re- install the afterm Recall” work done. After my van was in their shop for 6 hours they called me to say they were going to charge me to remove and re- install the aftermarket skid plate. This is about a 10 minute job (5 easily accessible bolts). This meant that my “free recall fix”, due to Dodges failure, was now going to cost me money. This and the fact that they wanted an extra 3% if I used a credit card to pay were signs that I was dealing with a “nickel and dime, low budget operation”. I chose Dick’s because they were the closest dealer to me and I was looking for a shop to do the maintenance and repair on my recently purchased Promaster camper van. I will be looking elsewhere. Sincerely Tim Foster. More

Excellent communication and customer service. Eric went of his way to ensure I was a satisfied customer. Eric went of his way to ensure I was a satisfied customer. More

The dealership is great - I just wish I would not have to visit it so much and so often to fix recalls. visit it so much and so often to fix recalls. More

Great customer service. Krista took care of the follow through and getting me taken care of Krista took care of the follow through and getting me taken care of More

Rick was great and communicated everything that was needing to be done and the timeline associated with it. needing to be done and the timeline associated with it. More

Buying the car was great. Mike the salesman and the finance team were incredible to work with. Very knowledgeable, very easy to work with. Had my brand new 26 RHO truck less t Mike the salesman and the finance team were incredible to work with. Very knowledgeable, very easy to work with. Had my brand new 26 RHO truck less than a month and my electronic brake controller broke/fail. Dropped the truck off overnight. No one reached out to me all day about issues/no follow up. I sent a text about an hour before the service shop closed to the service rep asking for updates. Didn't receive anything until next morning saying the electronic controller was broken and was looking for a new one. That was about 830am. I had to reach out again at 4pm to find again any updates. Communication needs vast improvement More

After getting my newly purched car checked out I determined that none of the added protections or extended warentees were needed. They have been very uncooperative in helping me to cancile these. determined that none of the added protections or extended warentees were needed. They have been very uncooperative in helping me to cancile these. They are being real xxxxx More

No pressure from the salesman and all personal all the way to the top, JJ was particularly knowledgeable and helpful throughout the process. way to the top, JJ was particularly knowledgeable and helpful throughout the process. More

The dealership has consistently not been able to fix my car They have been unable to fix a 4WD issue, despite trying several times, and the battery replacement immediately through a code the next day car They have been unable to fix a 4WD issue, despite trying several times, and the battery replacement immediately through a code the next day More