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Dick’s CJDR of Wilsonville - Service Center

Wilsonville, OR

4.5
1,311 Reviews
Call Service Center (503) 506-2034

1,311 Reviews of Dick’s CJDR of Wilsonville - Service Center

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May 06, 2024

Adam Denning the service representative in the service department is very professional and knowledgeable and was able to give me an initial diagnosis of the problem with my truck. He was also able to arra More

by jimmerwest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Denning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Bryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 03, 2024

Everyone was helpful and efficient with quick responses to questions. Appreciate the online pay option. More

by gmnx8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Denning
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 03, 2024

Ben in the service department provided incredible communication! We will be having Dick's CJDR of Wilsonville complete all our services. Thank you again! Jesse Fisher 2023 Jeep Wrangler Rubico More

by Jesse Fisher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BEN A++
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Helpful
April 29, 2024

Convenient location, the customer agent understands the request, offer extra help! Good communication, message following up once I drop the car off. Will be back for other service if needed. Recommend! More

by Lu18103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Denning
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your kind words. I feel our service department is what makes Dick's Chrysler Jeep Dodge of Wilsonville special, and reviews like yours help me to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and I look forward to seeing you for your next service appointment. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

Helpful
April 26, 2024

I don't have much to say about dealership. Adam is great. Dealership played games with me when I bought my truck More

by IRA.ERBS
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Denning
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Dick’s CJDR of Wilsonville responded

Congratulations on your new vehicle. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Adam was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

Helpful
April 25, 2024

Very friendly staff, easy scheduling, and quick turnaround on oil change and tire rotation. Comparable pricing as well. More

by robert@rpfenning.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Gallagher, Service Department
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Apr 30, 2024 -

Dick’s CJDR of Wilsonville responded

We cannot thank you enough for this glowing review of our service center, Robert! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

Helpful
April 20, 2024

They got me right in and didn’t make excuses or cause any delays. Great work! More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben in the service department
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Apr 24, 2024 -

Dick’s CJDR of Wilsonville responded

Thanks for giving us the opportunity to service your vehicle, Robert. I am happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

Helpful
April 19, 2024

I went in to Dick's CJDR for an oil and filter change. About an hour later they were finished. I'm very satisfied with their work. More

by Sherman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Gallagher
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Apr 24, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. I look forward to working with you again! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

Helpful
April 18, 2024

Nice customer waiting area while vehicle is being serviced. Word word word word word word More

by heldtdg@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Denning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Bryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 23, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for visiting our service department and for leaving the kind words. I plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. I look forward to working with you again soon! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

Helpful
April 12, 2024

Always excuses, never apologies. My car has been there for a week now and I’ve had to call in every day to get an update. “I’ll call you when the tech arrives”, “I’ll call you this a More

by mdreyer007
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Denning
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Chang
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your feedback. Here at Dick's Chrysler Jeep Dodge of Wilsonville, we pride ourselves on customer satisfaction, and your recent experience with our staff does not reflect that. Please contact me at your earliest convenience so that we can discuss this issue in greater depth. I look forward to hearing from you soon. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

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