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Dick’s CJDR of Wilsonville - Service Center

Wilsonville, OR

4.5
1,311 Reviews
Call Service Center (503) 506-2034

1,311 Reviews of Dick’s CJDR of Wilsonville - Service Center

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April 06, 2024

Very kind and thoughtful in helping me with getting needed repairs completed on my truck More

by zinnofam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Denning
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for the positive review, and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

Helpful
April 06, 2024

Fast and easy service in a reasonable amount of time. Easy to schedule and comfortable to work from the waiting room while my truck was worked on. More

by langer_amanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Denning
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Dick’s CJDR of Wilsonville responded

Amanda, thank you for your kind words. We feel our service department is what makes Dick's Chrysler Jeep Dodge of Wilsonville special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

Helpful
April 06, 2024

Great service. Ben is a true professional and helpful. Great customer service and addressed the issues with the Jeep More

by anthony_strachan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben
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Apr 10, 2024 -

Dick’s CJDR of Wilsonville responded

Anthony, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Ben does for Dick's Chrysler Jeep Dodge of Wilsonville and our customers. Hope to see you again soon! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

Helpful
April 05, 2024

Tim and Adam are always knowledgeable and professional! You are fortunate to have them represent you! More

by josephugriffin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Denning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 10, 2024 -

Dick’s CJDR of Wilsonville responded

Hi Joseph, and thank you for this great review! We're happy to hear that Tim and Adam took care of you! They are a great asset and we appreciate all that they do. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

Helpful
April 05, 2024

My experience was exceptional! Customer service professional and expectations were met. We’ve always had great service! More

by cjohn1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Denning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 10, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

Helpful
April 04, 2024

Friendly , explained procedures and work accomplished in adequate timing. Work fine right and would recommend More

by William
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Bryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2024 -

Dick’s CJDR of Wilsonville responded

William, thank you for writing such a great review about our dealership! I appreciate the feedback and I am pleased that your service experience was so positive. I always do my best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. I look forward to seeing you again. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

Helpful
April 04, 2024

Tim, was our service rep. He did a fine job of scheduling and explaining the procedures. More

by William
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Bryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2024 -

Dick’s CJDR of Wilsonville responded

Hi William, and thank you for the great feedback! I am so happy to hear that you have enjoyed your visit here at our dealership! Tim is a great asset and I'm thankful to have him on our team. I appreciate your business! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

Helpful
April 04, 2024

Drop in oil change (express) is normally available and efficient. Shopping is near buy if your going to wait for service to be complete. More

by Endurodawg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Denning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Bryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben
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Apr 09, 2024 -

Dick’s CJDR of Wilsonville responded

It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! I look forward to working with you again in the future! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

Helpful
April 04, 2024

Tim was very kind and accommodating for my unique situation. I will remember you for future service. More

by pam08.arnold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Bryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2024 -

Dick’s CJDR of Wilsonville responded

Hi Pam, and thanks for the great feedback! I'm very happy that Tim was there to give you the customer service I know you deserve! Thank you and I look forward to seeing you again! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

Helpful
April 03, 2024

My jeep went in to Dick's CJDR WITH A PROBLEM with a problem. It was looked at by service staff and fixed. More

by Sherman
Recommend Dealer
Yes
Employees Worked With
Adam Denning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Denning
Report | Print
Apr 08, 2024 -

Dick’s CJDR of Wilsonville responded

We appreciate your kind words, Sherman. I am glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

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