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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,842 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,842 reviews

October 05, 2023

Excellent Customer relations and service done within expected/preferred time frame. Everyone was very helpful and attentive. More

by OSCARGIRL27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are so happy to know that our Service team was very helpful, attentive, and provided an excellent experience on your visit. Thank you very much for the wonderful feedback and 5 stars. It was a pleasure to do business with you, and we hope to see you at Dirito Brothers Walnut Creek Volkswagen again in the future.

October 04, 2023

While calling to set up an appointment for a new recall repair, Marina told me that she could move my other appointment scheduled to next year to over the weekend so I could have all recalls done much earl More

by Deshuang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello Deshuang, thank you so much for the great review and 5 stars. We are so pleased to know that our Service Team was responsive, and able to keep you updated all the time on your visit. We’re glad you came in, and we look forward to see you and your vehicle on the next recall at Dirito Brothers Walnut Creek Volkswagen.

October 04, 2023

John is very responsive and does a great job. I would recommend other people to buy car here. More

by YSHENG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are so glad to know that John continues to do a great job, Our Sales Team strives to provide a great buying experience for all of our customers at Dirito Brothers Walnut Creek Volkswagen. Please reach out to us if you need anything down the road.

October 03, 2023

Great experience on all levels, friendly staff, knowledgeable & very helpful. They made our trade in process very easy and had the new vehicle we leased all ready to go when we arrived at the deale More

by trim.wellbeloved
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sterling Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Simi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
mike raff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Miller
Nov 30, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Our team here at Dirito Brothers Walnut Creek Volkswagen appreciates your review. We're so glad that we were able to meet your needs and give you a great five-star experience. Congratulations on your new lease!

October 01, 2023

Absolutely amazing so much help and so kind. They were willing to answer all my questions and help me with what I needed More

by JNANA004
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Andres Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello and thank you for this wonderful five-star review! We are thrilled our team of professionals was kind and helpful in ensuring all of your questions were answered. Please reach out to Dirito Brothers Walnut Creek Volkswagen if we can be of any further assistance.

October 01, 2023

Very Professional very helpful nice customer service Happy to make a deal with them thanks More

by nelson.chavez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your 5-star review. We're delighted to read about your positive experience with our Sales Team. Knowing that you found our service professional, helpful, and customer-friendly reinforces our commitment to excellence. We understand the importance of a pleasant transaction process, and we're pleased you were happy with the deal. We appreciate your feedback and look forward to assisting you again in the future. Thanks for choosing us at Dirito Brothers Walnut Creek Volkswagen!

October 01, 2023

I recently purchased my first car from Dirito Brothers Walnut Creek Volkswagen, and I can confidently say it was an exceptional experience. The level of service I received was beyond outstanding, and I am More

by oksana
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your detailed 5-star review. We're truly pleased to read about your exceptional experience with Dirito Brothers Walnut Creek Volkswagen, especially as a first-time car buyer. Knowing that our Sales Team showcased such dedication, staying after hours to ensure a smooth process, speaks volumes about their commitment to our customers. It's important to us that every customer feels informed, comfortable, and confident in their decisions. Knowing that our team was able to guide you patiently through each step and address all your questions reaffirms our dedication to excellence. We take pride in the professionalism, expertise, and genuine care demonstrated by our staff, and it's heartening to see that this resonated with you. We truly value your recommendation and are committed to providing the same top-notch experience to all who visit our dealership. We look forward to serving you and others in the future. Once again, thank you for choosing Dirito Brothers Walnut Creek Volkswagen.

September 30, 2023

I was very happy with the service, my service advisor, and my windshield. Thank you! More

by KATIE45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad you're happy with the way we do business here. Thank you for the positive five-star review of the repair of your windshield! Please don't hesitate to reach out to us here at Dirito Brothers Walnut Creek Volkswagen in the future if you need any further auto-related assistance from our Service Team.

September 30, 2023

Kevin is very professional and helpful he helped me for 20 + years all the best o you More

by bavaria1943
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello. Thank you for the 5-star review. It is a pleasure to know that you had a very professional and helpful experience with all of us at Dirito Brothers Walnut Creek Volkswagen. We greatly appreciate you as a loyal customer and we hope to see you again in the future. Take care.

September 29, 2023

Everything is handled very professionally and well. I was very appreciative of how I was treated and how the repair got done. More

by CHARLESSHACKETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, thank yo so much for leaving us this amazing review and 5-star rating. We are very pleased to know that our Service Team was able to take great care of you, and very professional during your visit. Your business is valued, and please feel free to reach out to us at Dirito Brothers Walnut Creek Volkswagen for any future needs.

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