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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,852 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,852 reviews

June 12, 2023

Overall it was great. I dropped the car off at 9:15 am. The only problem was that it was supposed to be a 4 hour repair but the car was not ready until 5 pm. Otherwise eve More

by baserinia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We really appreciate your great rating and review, Baserinia. Our Service Team hopes that you continue to choose Dirito Brothers Walnut Creek Volkswagen for all of your automotive needs. We thank you for your feedback and business.

June 12, 2023

Sean is great and Hector is always available to help at the counter. Everybody is friendly! More

by marieasingh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hector was wonderful!
Jun 13, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the great review. We are happy to see that your experience with our team at Dirito Brothers Walnut Creek Volkswagen was helpful and welcoming. Take care.

June 12, 2023

Friendly, honest service. Appointments always easy to make and they are ready for you when you arrive. Easy check out when done. More

by jancorona57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the great rating and review. We are happy to see our Service Team at Dirito Brothers Walnut Creek Volkswagen was able to provide friendly and honest service. We thank you for your business.

June 12, 2023

Excellent Staff, follow up and attention to detail. Great place to get the car serviced. More

by hharmon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Dirito Brothers Walnut Creek Volkswagen is glad to read that our Service Team was excellent and you found it a great place to get your vehicle serviced. Please don't hesitate to reach out with any additional questions or concerns.

June 12, 2023

Fast, professional service- Sean was clear and gave clear explanation of my cars issue. Excellent Service with a Kind staff. More

by jennyaydelott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Its great to know that our Service Team provided you with a clear explanation of your cars issue, Jenny! We here at Dirito Brothers Walnut Creek Volkswagen greatly appreciate you taking the time to write this kind review and if you need anything else do not hesitate to contact us.

June 11, 2023

Marina was exceptionally helpful with the service help I needed. I appreciated her time and kindness! More

by DARA_DUANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We take our reviews to heart and are delighted to learn about your 5-star visit with our Service Department. We are glad to read that our Service Team was exceptionally helpful. Please let us know if you have any additional questions about the service provided to you and thank you again for choosing Dirito Brothers Walnut Creek Volkswagen.

June 11, 2023

Pleasant, professional service and Excellent communication. Well taken care of by the staff at Dirito. More

by bmorse50
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
service rep, not listed
Jun 12, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello. All of us here appreciate you taking the time to leave us this 5-star review. We are ecstatic to know that you had a pleasant, professional, and excellent experience with us. Thank you for choosing Dirito Brothers Walnut Creek Volkswagen. Take care.

June 11, 2023

Dirt Brothers team was helpful and understanding of our situation, thank you for making it easy for us! More

by RUBEN.L.FERNANDEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello and thank you for taking the time to share your great and easy experience with us here at Dirito Brothers Walnut Creek Volkswagen. We are glad to read that our team was helpful and understanding of your situation during your visit. Our team looks forward to working with you in the future.

June 11, 2023

Nice, knowledgeable, trustworthy sales people. At least Cole, who was awesome! Sold us two cars in one month for our daughters. A new one and a used one. One leased, one purchased. We were ve More

by SHERMAN243
Recommend Dealer
Yes
Employees Worked With
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cole Scordelis
Jun 12, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, and thanks for your amazing five-star review of your experience with our Sales Department. Congratulations on your new vehicles. We appreciate your business at Dirito Brothers Walnut Creek Volkswagen and welcome you back anytime!

June 10, 2023

Overall I receive excellent service care, but the last visit was followed by a "breakdown" while on a road trip. The VW dealership diagnostic costs are outrageous. While in Oregon I had a diagnostic tes More

by elopato29
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your review and feedback. We are glad to learn that you are impressed with the customer service care. Please do not hesitate to reach out to our Service Team at Dirito Brothers Walnut Creek Volkswagen if you need further assistance.

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