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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,940 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,940 reviews

June 15, 2023

Marina Felix is such a great service tech. She explained all of the work that needed to be done on my 21 year old Jetta wagon. The car handles like a dream. She was thorough, knowledgeable, More

by TMULIOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We're happy you found our Service Department to be so supportive during your visit here at Dirito Brothers Walnut Creek Volkswagen. Our Service Team strives to deliver an excellent experience and we're glad you found this to be the case during your visit. Thank you for the five stars and if you have further automotive needs or questions, please reach out!

June 15, 2023

Nice service, nice environment, polite customer representatives. I was updated and informed about the needs and progress. More

by ISATUNCMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to write about your five-star experience with our Service Department. It's rewarding to learn that our Service Team provided you with polite customer service, and a nice environment, and informed you of the needs and progress of your vehicle. We look forward to assisting you in the future here at Dirito Brothers Walnut Creek Volkswagen whenever you need service again.

June 14, 2023

My first ever experience at a dealership and it was very pleasant. I had to wait for few minutes to go though the paper work (first time only) then they ordered a Lyft for me. It's done, they ordered a Lyft More

by bnguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to share your five-star experience with all of us here at Dirito Brothers Walnut Creek Volkswagen. We are glad to read that they ordered a Lyft for you after going through the paperwork. Our team will be here to assist should you need any further assistance.

June 14, 2023

I have my car(s) serviced at Dirito for the past 10 years. They never disappoint. More

by PJHSCHNEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We really appreciate your great rating and review. Our Service Team hopes that you continue to choose Dirito Brothers Walnut Creek Volkswagen for all of your automotive needs. We look to form long-lasting relationships with customers. We thank you for your business.

Jun 15, 2023 -

PJHSCHNEE responded

Let’s put an end ho this continuous run around. I said what I wanted to say. That’s it. I will continue to do my automotive business with Dirito so long as this makes mutual sense. End of story.

June 14, 2023

I was able to schedule a oil change online On a Saturday for Monday morning! That’s Awesome! More

by JFBOTTARO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We strive for a high level of customer satisfaction in all aspects of our dealership. Our Service Team is thankful for you choosing Dirito Brothers Walnut Creek Volkswagen as your first choice for your oil change.

June 13, 2023

Clean professional friendly Everyone is working to resolve all Volkswagen owners servicing issues Thank you More

by PJMULIG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Jun 14, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are grateful you took the time to leave this positive review. It's wonderful to learn that you found our dealership to be clean during your visit. We're thrilled to know that our friendly Service Team was professional and worked hard to take care of your needs. Please don't hesitate to reach out to us at Dirito Brothers Walnut Creek Volkswagen.

June 12, 2023

Overall it was great. I dropped the car off at 9:15 am. The only problem was that it was supposed to be a 4 hour repair but the car was not ready until 5 pm. Otherwise eve More

by baserinia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We really appreciate your great rating and review, Baserinia. Our Service Team hopes that you continue to choose Dirito Brothers Walnut Creek Volkswagen for all of your automotive needs. We thank you for your feedback and business.

June 12, 2023

Customer service was outstanding, Marina Felix was so professional with following all the step of the way. More

by EDFRANCO67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Jun 12, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Our team here at Dirito Brothers Walnut Creek Volkswagen is proud to read that you had an outstanding and professional experience with us. Please feel free to reach out if we can do anything else to assist you.

June 12, 2023

Excellent Staff, follow up and attention to detail. Great place to get the car serviced. More

by hharmon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Dirito Brothers Walnut Creek Volkswagen is glad to read that our Service Team was excellent and you found it a great place to get your vehicle serviced. Please don't hesitate to reach out with any additional questions or concerns.

June 12, 2023

Sean is great and Hector is always available to help at the counter. Everybody is friendly! More

by marieasingh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hector was wonderful!
Jun 13, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the great review. We are happy to see that your experience with our team at Dirito Brothers Walnut Creek Volkswagen was helpful and welcoming. Take care.

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