Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

Overview
Employees
Reviews
Vehicles
4.7
4,981 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and ...
Contact Dealership
View Awards
Today: 9:00 AM - 6:00 PM Open Now
View All Hours

2020 North Main Street

Walnut Creek, CA

94596

Directions

By Type

Showing 4,981 reviews

May 28, 2023

MIKE RAFF was a delight to work with over email, text and in person! He was very knowledgeable and efficient throughout the whole process. Thank you for helping us get the VW Atlas of our dreams! More

by JOHNWBONHAM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
MIKE RAFF
Report | Print
May 29, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Congratulations on taking home your new Volkswagen Atlas! We are pleased to learn that our Sales Team was a delight to work with via email, text, and in person. Thank you for pointing out how they were knowledgeable and efficient while assisting you. We are grateful to receive your phenomenal 5-star review and welcome you back here at Dirito Brothers Walnut Creek Volkswagen if you need anything else.

More
May 28, 2023

Excellent service! I was in and out quickly and my service advisor, Marina was awesome! More

by robinhuffman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for this 5-star review of our Service Team. It is wonderful to see they got you in and out quickly during your visit. If there is anything else we can help you with at Dirito Brothers Walnut Creek Volkswagen, be sure to let us know!

May 27, 2023

Easy, fast, interview helped with getting exactly what I needed, nothing less nothing and nothing more. More

by MA1204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrance
Report | Print
May 28, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are delighted to see you got exactly what you needed from our team here at Dirito Brothers Walnut Creek Volkswagen! Thank you for taking the time to write this 5-star review and let us know. We would be pleased to work with you again anytime. Have a wonderful day.

May 27, 2023

As usual communication was excellent and service was comprehensive. Even when an issue was discovered during the test drive following the service the cause and action taken was explained to me in great More

by DKATSIS70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are delighted to see that our Service Team provided you with excellent communication and comprehensive service here at Dirito Brothers Walnut Creek Volkswagen. It is nice to see they also took the time to explain everything to you in detail. We appreciate your loyalty and this 5-star review. If there is anything else we can assist you with, please let us know.

More
May 27, 2023

Excellent service in terms of communication, knowledge and just overall experience. Sean was extremely helpful and I would highly recommend this dealer More

by PMODERN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are glad to read that our team here at Dirito Brothers Walnut Creek Volkswagen provided an excellent experience, and you were pleased with their knowledge and communication. Thank you for your perfect review, and recommendation of our dealership.

May 26, 2023

Handled my issues quickly and professionally. Listened and made sure all my concerns were resolved. Thank you again :) More

by kellyheather2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 27, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the great rating and review. We are happy to see our Service Team at Dirito Brothers Walnut Creek Volkswagen was very professional while listening to your concerns and resolving your issues. We thank you for your business.

May 26, 2023

Was a fast and easy transaction, no pressure from the person helping us. Gave me the keys to test drive, I loved it, came back and it was a done deal. Absolutely had a great experience with my first car More

by JUDYMORALES12
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gerard Rose
Report | Print
May 27, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for choosing us here at Dirito Brothers Walnut Creek Volkswagen to make your first dealership purchase. We enjoyed reading about your fast and easy transaction and no-pressure sale from our Sales Team. Thank you for your recommendation and this 5-star review.

May 25, 2023

We purchased a brand new car in March and the dealer couldn’t find the spare key. After two months the spare key was finally delivered. I dropped the car off for 3.5 hours so the key could be programmed More

by ANNETTEPUTNAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Report | Print
May 26, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, We value your feedback here at Dirito Brothers Walnut Creek Volkswagen and the opportunity to speak with you about a spare key would be appreciated. When you can, please reach out directly so we can discuss this in greater detail. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

More
May 25, 2023

It was a smooth experience to Lease the Car. I would do business in the future with Dorito Brothers again More

by JPSULLIVAN44
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kyle Ritola, Gerard Rose
Report | Print
May 26, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi, we're so glad to read that you had a smooth leasing experience here at Dirito Brothers Walnut Creek Volkswagen. We're thrilled to learn that we have earned your return business, and thank you for your excellent review. We welcome you back anytime.

May 24, 2023

Friendy service . No hard push.Highly recommend. But I will wish to have a free car wash lol. More

by ONCITYCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nanika, Tim Luong
Report | Print
May 25, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the glowing review. Our team here at Dirito Brothers Walnut Creek Volkswagen is proud to read that you had a friendly and great experience with us. Please feel free to contact us again if we can do anything else to assist you.

1
...
144
145
146
...
499