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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,852 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,852 reviews

February 28, 2023

Gus was very helpful, knowledgeable and energetic. He patiently answered my questions and let me make the decision. I enjoyed working with him. More

by Kishor
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the great rating and review, Kishor. We are happy to see our Sales Team at Dirito Brothers Walnut Creek Volkswagen was very knowledgeable and helpful. We thank you for your business.

February 26, 2023

Gus made our car search easy! We had our 2 daughters with us and he was so sweet with them. He made the time we spent at the dealership enjoyable! Thanks, Gus! More

by Kiera.lrodriguez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Cord
Feb 27, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We're happy our Sales Team here at Dirito Brothers Walnut Creek Volkswagen could provide an excellent car-buying experience. Thank you for the positive rating and review. Congratulations on your new car!

February 25, 2023

While I typically work with Marina, Sean took care of this visit and did a very nice job. He kept me apprised of what was going on and handled things precisely as I wanted them done. Further, after the More

by OBIEANDER
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We're happy to see from your rating and review that our Sales Team was able to assist you in an efficient manner. We appreciate your business and thank you from all of us here at Dirito Brothers Walnut Creek Volkswagen.

February 25, 2023

I purchased a 2022 VW ID. 4 in August 2022, and have had my car in the shop 4 times since then. Not only that, my problems are never resolved as additional parts always need to More

by andresmith0830
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Thomas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Andre, When you get the chance, I ask that you reach out to me so that we can discuss the repairs that have been needed on the 2022 Volkswagen ID.4 you purchase here at Dirito Brothers Walnut Creek Volkswagen. We strive to provide nothing but the best to our amazing customers and I look forward to speaking with you. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

Feb 25, 2023 -

andresmith0830 responded

Hi Kyle. I don’t think there’s much you could do to help my situation. I’ve been waiting about 3 months for computer module parts for one set of electrical problems with the car, now I’ll be waiting weeks for parts to fix my driver seat that I can’t adjust, and I’m waiting for a rear camera to be available to have that replaced. I’ve never had this many problems with a brand new car and this experience guarantees that owning a VW vehicle again will never be an option.

February 25, 2023

The staff was friendly and helpful. The maintenance service was pretty good and it was done within three hours of what I expected. More

by zoechiu50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Feb 26, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your positive review for Dirito Brothers Walnut Creek Volkswagen. We hope to earn an additional star from you on your next visit. Please feel free to reach out if you need help with anything else. Have an excellent rest of your day.

February 23, 2023

Francisco was very nice and knowledgeable. Dealership is very efficient. I like the use of Lyft to shuttle. More

by CARLAHANSON3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
friendemic friendemic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Francisco
Feb 24, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for leaving a 5-star review for us at Dirito Brothers Walnut Creek Volkswagen. We're thrilled we could meet your expectations. Our accommodating team is available should you require any extra help.

February 21, 2023

They have a solid team , then comes the glue to fit these pieces together to ensure a positive support environment for the customers which practice to support one another, and ultimately customer satisfacti More

by Joseph.nicks
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to leave a positive review for us at Dirito Brothers Walnut Creek Volkswagen. We're happy our team could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

February 19, 2023

The service center was quick and very professional. Thank you Kevin for your wonderful communication. More

by EMURRER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We take our reviews to heart and are delighted to learn about your 5-star visit with our Service Department. Please let us know if you have any further questions and thank you again for choosing Dirito Brothers Walnut Creek Volkswagen.

February 19, 2023

Efficient, did what needed to be done, gave my wife’s bug a $20 birthday gift off bill, she’s happy, I’m happy! More

by DONNAHARBAUGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your kind words, we're happy our team could be of assistance at Dirito Brothers Walnut Creek Volkswagen. Please do not hesitate to contact us if you need any further assistance.

February 18, 2023

Its fine it’s clean people are nice could still be a bit more time efficient More

by TIMCONDON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello and thank you for taking the time to share your feedback for our team at Dirito Brothers Walnut Creek Volkswagen. Our team will be happy to assist with anything you need on your next visit.

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