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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,886 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,886 reviews

April 08, 2022

Very good service. Always update me with what going on with my car. Thank you. More

by jonnyhoang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Apr 11, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the positive feedback!

Apr 12, 2022 -

jonnyhoang responded

Great customer service

Apr 12, 2022 -

jonnyhoang responded

Good job all

April 08, 2022

The representative and I exchanged pleasantries when I arrive to register for my car for servicing. The total time took about an hour and thirty minutes, thirty minutes less than the quoted 2hrs. However, More

by IANNUY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I can’t remember who it was.
Apr 11, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Glad that the overall service visit was positive and that we were able to complete the work in less time than expected. We've noted your comments about a car wash. Thank you for your feedback.

April 08, 2022

Quick and efficient service. Explain exactly what needed to be done. Great job .Thank you. More

by KULVINDER_PUREWAL
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Glad that your visit went smoothly. Thank you for the positive comments.

April 07, 2022

Service consultant is excellent. Sales person never returns phone calls. Service work was done well More

by KFLEMING0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the kind comments regarding our Service team. Very sorry to hear about the Salesperson not returning your phone calls. We'll look into it.

April 06, 2022

Great and attentive service. Fast turnaround. Explained everything well. Would come back again for service. More

by RHHOUSEHOLD
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for choosing Dirito Brothers and we appreciate the positive feedback.

April 03, 2022

Jim Cord made buying a new vehicle fun and easy. I trust Jim. Thank you Jim! More

by Phinaandann
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Cord
Apr 04, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to hear that it was a positive experience! Thanks for the feedback.

April 01, 2022

They are Really fast and efficient. Since they took 3 hours with my car they gave me a ride to the veranda and picked me up when my car was ready. More

by diana_delrey97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Apr 04, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your patience during that Service visit so we could make sure everything was completed properly. We appreciate your business and your kind comments.

April 01, 2022

Fixed a relatively minor design problem quickly and at no cost. Kyle the GM took great care of us as did our service advisor Marina. More

by CHRIS@EARLYWORD.COM
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Ritola
Apr 04, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Happy to have been of service and glad to hear you were treated well. Thanks for choosing Dirito Brothers.

April 01, 2022

Thank you Thomas for your amazing customer service! While I waited for my car you kept me up to date about my car and got me out of there on time. Job well done! More

by jeffvivo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Nice to hear that it went so smoothly! Thanks for the feedback.

March 31, 2022

The staff is friendly and the place is nice but they could not figure out why my car cannot start intermittently. More

by YUGUO9300
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
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