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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,892 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,892 reviews

December 22, 2021

Super helpful sales team: Nanika and Gerard. Easy, no hassle, no haggle, no dealer markup transaction. Car was nicely detailed before delivery More

by ANDYTONG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerard Rose, Nanika Orgil
Dec 29, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Fantastic! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again. Thank you!

December 22, 2021

I needed to schedule service for my 2020 VW Golf. It was simplicity itself to make the appointment. on the day, I was welcomed and checked-in very quickly. my representative -Sean - kept me informed on t More

by TCRHODES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean (?)
Dec 29, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great news! We're happy to hear that you had a good experience with our appointment system and that Sean was communicative throughout. We look forward to serving you again in the future. Thank you!

December 22, 2021

Gus was ABSOLUTELY INCREDIBLE. EXCELLENT NICE AND DEDICATED TO HELPING YOU WITH ALL YOUR CAR NEEDS. TEN STARS ⭐️ GUS IS THE CREAME DE LA CREAME OF CAR SALESMEN. I’ll always go to him from now on. A More

by Damatojared
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The guy who with with me when I electronically signed. He was Fantastic. , Kyle Ritola
Dec 22, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

It sounds like you had a great time with Gus and we are happy to hear Kyle and the team made your experience such a positive one! Thank you so much for your great review, we look forward to next time! Enjoy!

Dec 22, 2021 -

Damatojared responded

Me too. I definitely will buy all my cars from you from here on out. Tremendous experience. Have happy holidays to you and family

December 21, 2021

The reason I brought my car in was not addressed adequately and I still had to pay for the work and it took 3 days before I could get my car back. Waste of time and money and still ended up spending More

by genemaggio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Hubert
3.0
This rating includes all reviews, with more weight given to recent reviews.
December 20, 2021

My car was ready when I asked and they even washed the car tie me! Nice job Dirito Brothers! More

by SUZISWIM
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Excellent, your kind words are really appreciated. Thank you!

December 18, 2021

The service was efficient and timely. My only negative was that we had to ask for a receipt. More

by MLHUESMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback, we appreciate you letting us know how we can improve. We are glad to hear your overall experience went smoothly, thank you!

December 15, 2021

Kevin helped me check-in and out of service within 15 minutes for my vehicles recall. He was very informative about the full process and even answered some of my questions regarding EV vehicles. More

by HARSH.VARDHAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

We are glad to hear your service went so quick and easy. Thanks for letting us know what a big help Kevin was in assisting you through your service and answering your questions!

December 14, 2021

We just purchased three additional Tiguans for our fleet. As always, a perfect experience from the Dirito team. Will continue to purchase from this outstanding Dealer!!! More

by Calspecc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie Miller, Kyle Ritola
Dec 22, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

We’re so grateful that you took the time to let us know how smooth your experience went. We appreciate your continued support, thank you!

December 12, 2021

Representative was honest, attentive, and kind. We believe the pricing was fair. Availability of cars during this time of short supply was surprising. More

by KATHYRAY0
Recommend Dealer
Yes
Employees Worked With
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nanika Orgil
Dec 22, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

We do our best to provide transparent, fair pricing and attentive customer service. Thank you for your positive feedback!

December 10, 2021

All the people we have dealt with at Dorito Brothers are courteous and efficient. We are delighted with the dealership. Thank you. More

by sanols02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Wonderful to hear! We truly appreciate you taking the time to leave such a great review. Thank you!

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