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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,967 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and ...
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,967 reviews

June 23, 2021

This dealership was very easy to work with and very friendly. I had previously used Volkswagen of Oakland but during my last appointment they were rude a condescending. Sean was very informative an More

by slpneal1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean , Tim Luong
Jun 25, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Sorry to hear about your experience elsewhere, but we are happy we good offer a much better experience. Thank you for the positive feedback for Sean!

June 23, 2021

Everthing went very smoothly. Good communication with Sean, who was my service coordinator. More

by CARINCOLERIDGE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sean
Jun 25, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great news! We're so happy to know that you had a good experience with Sean. Thank you!

June 23, 2021

Very thorough and professional care during an important time of service to my car. Trust the staff to deliver professional, complete, and attentive service. More

by William
Recommend Dealer
Yes
Employees Worked With
Sean
Jun 25, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi William, We are very happy to hear this, thank you for your positive feedback and support. We were happy to be of service!

June 23, 2021

John Benitez sold me my Atlas. He was very professional and patient! Had an awesome experience at this dealership. More

by Cynthia M
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great news! We're so happy to know that you had a good experience with John. Enjoy your Atlas!

June 23, 2021

We received instant help and the sales rep was informative and fun. The digital stuff was easy to use and even kinda fun. More

by JOANDONOFRIO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Cord
Jun 25, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Awesome! We're so happy to hear you had fun at Dirito Brothers. Thank you!

June 23, 2021

Were helped quickly by the sales rep. We knew the car we were interested in, negotiated a price, purchased it and were out of there in 1.5 hours. Kind of unheard of. More

by MAZADI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Cord
Jun 25, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Sounds like Jim got you in and out in no time. We are happy to hear you had a positive experience, thank you!

June 22, 2021

Sean has been great for keeping my 2004 R32 running. It always feels good picking my car up. Feels “new” for a 17 year old car! Thank you Sean and the mechanics who make the magic happen! More

by TURTLE808
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean
Jun 25, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Awesome! Way to keep it in good shape! We appreciate the great feedback for Sean and the team and look forward to keeping it running for many more years. Thank you!

June 21, 2021

Super friendly, knowledgeable and not pushy. More than willing to answer all my questions and expedited things quickly. Did what needed to get done to get me into my new car. Thumbs up!!! More

by YS Kim
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Excellent! We are glad to hear your car buying experience was smooth and stress-free. Thank you for the positive feedback!

June 20, 2021

Great, quick, easy transaction with the folks at Dirito Brothers VW. They took my lease trade in early and made everything super smooth to transition into our new ID.4. More

by DOM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nanika Orgil
Jun 25, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Congrats on the new ID.4! We're so happy to know that you had a good experience with your trade. Thank you!

June 19, 2021

I got there first thing in the morning and was out in 2.5 hours. That means everything to me. I waited around for the car by choice. It would have been nice if there was AC in the showroom waiting area b More

by xpdwheel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback, we are happy to hear Kevin took good care of you and agree, it was hot. We are always looking for ways to improve our customer's experience, so thank you for letting us know.

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