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Dirito Brothers Walnut Creek Volkswagen
Walnut Creek, CA
4,929 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California.
Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs.
It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States.
If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family.
If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 4,929 reviews
September 01, 2020
I knew Shopping for a new vehicle during the pandemic would require communication - email, text, and phone. Jim was extremely responsive to my questions and his willingness to negotiate on my behalf led would require communication - email, text, and phone. Jim was extremely responsive to my questions and his willingness to negotiate on my behalf led to the purchase of a new 2020 VW Tiguan SE from Dirito Brothers. More
by kyanamura
Verified CustomerEmployees Worked With
Jim Cord
August 30, 2020
DBWCV is the best experience our family has ever had. Sterling Daniels, Ed Miller and Gus Davilla! Thank you for the excellent customer service. We are in love with our new RLine Tiquan! See you again so Sterling Daniels, Ed Miller and Gus Davilla! Thank you for the excellent customer service. We are in love with our new RLine Tiquan! See you again soon! More
by GAMMYB3
Employees Worked With
Other Employees :
Ed Miller 5 stars
August 30, 2020
Ron Simi made my experience stress free. Karen in finance was personable and easy to work with. Overall, best car buying experience I’ve had. was personable and easy to work with. Overall, best car buying experience I’ve had. More
by a_dusatko
August 30, 2020
Super nice and understanding about my situation. Completed their job in a timely manner, and were very communicative with me throughout the whole process. Good work! Completed their job in a timely manner, and were very communicative with me throughout the whole process. Good work! More
by VALLADAOM
Employees Worked With
August 29, 2020
Brought my car in for service and they were prompt to accommodate on time with my appointment. The service was completed hours ahead of schedule. Extremely happy with my visit. accommodate on time with my appointment. The service was completed hours ahead of schedule. Extremely happy with my visit. More
by B_REED312
Employees Worked With
Tim Luong
August 29, 2020
I brought my car in for a recall repair. They were polite and helpful. It took awhile to get the part in but they called when it was ready. and helpful. It took awhile to get the part in but they called when it was ready. More
by SHEPPARD7
Employees Worked With
August 28, 2020
The check in process was fine. We were there for a tire warranty assessment per Pirelli’s request and the man who checked me in (Kevin) made no mention of the warranty stuff even after I brought it up. He warranty assessment per Pirelli’s request and the man who checked me in (Kevin) made no mention of the warranty stuff even after I brought it up. He just wanted to give me pricing. I asked him to look into door edges and attach them if available. I received a link to see the progress of my service but it didn’t work. I checked in at 10am and by noon still had no update. I called and was told my car was just finished—would have been nice if someone had contacted me. When I returned, there was no one there other than the person I had to pay. There was no paperwork about the tire info (warranty or pricing) and no info about the door guards. I was told I could wait 30 mins more until Kevin returned from lunch. I was quite annoyed. I just paid and left and no one has followed up with me about my tires even though the person I paid took down my info. I won’t be coming back to this location for service and will contact Oakland about future service and my tires. Also, I witnessed staff wearing their masks below their noses, which made me really uncomfortable being indoors with them. There was also a man with his face exposed blocking the door. I told Kevin I was uncomfortable exiting the door and walking by this man to go to my car and Kevin didn’t ask the man to put his mask on. Maybe I’m sensitive, but we’re in the middle of a pandemic and I really don’t feel comfortable coming onsite if people aren’t masked. More
by TIFFANYWAJSMAN
Employees Worked With
August 28, 2020
Each time that I have taken my car in the staff has always been so helpful, polite, friendly and professional. A big plus is that the bathroom is always clean. always been so helpful, polite, friendly and professional. A big plus is that the bathroom is always clean. More
by janeljc1
Employees Worked With
August 28, 2020
Jim was a pleasure to work with, straight forward and honest. I told him that I wanted to get in and out, I've never purchased a car more quickly in my life. I test drove the car at 3:00 and pulled out a honest. I told him that I wanted to get in and out, I've never purchased a car more quickly in my life. I test drove the car at 3:00 and pulled out at 5:30. More
by ANDREW.P.SHERWOOD
Employees Worked With
Karen, Jim Cord
August 27, 2020
I have 2010 Volkswagen Eos with a new clutch and rebuilt engine and transmission, (6,000 miles ago). I came in to check on transmission noise and lurching issues, and was given a minimum of explanation engine and transmission, (6,000 miles ago). I came in to check on transmission noise and lurching issues, and was given a minimum of explanation about your recommended $7,800 total replacement estimate. I was brushed off when asked if there were any less expensive options than a new transmission in a 130,000 mile, 10-year-old car worth no more than $7000, AFTER tranny replacement. Basically, for all intents and purposes I was told my car was totaled, and sent on my way. There are rebuilt and used options on transmissions, but I was told Dirito would have nothing to do with that--it was new or nothing. I asked if we could change the fluid to see if that would help, and was told that would be $500 (it has been quoted to me at $225 to $350 at other very reputable shops in Concord and Walnut Creek). I am retired and live on a very limited fixed income. I drive about 5,000 miles a year, if that. I can't see paying $1.50 a mile over the next year for a new transmission that will likely last another 95,000 miles and 20 years beyond my needs--it doesn't make economic sense. I can buy a used, 65K mile old trans with a 6,000 mile warranty for $900, and installation will be another $1,500. I can buy a rebuilt tranny for $2000 with a much longer warranty. To be a resource I find useful to my needs, I need a service partner that will work with me to dramatically lower the cost of this, and I am finding that elsewhere. I am a big fan of Audis and VWs (my last car was an Audi TTS). I didn't plan on keeping the EOS for more than another year, and was then planning on buying a Golf GTI or R. I regret saying that I can't possibly see it coming from Dirito Bros. given the lack of care, service, and flexibility. It has NOT been a good experience. You asked; there you go. More
by GDAMarin
