Dirito Brothers Walnut Creek Volkswagen

Always a pleasure dealing with the staff. Repairs are done correctly and on time. The service advisors are professional , knowledgeable and communicate well and I plan to continue our service partnership done correctly and on time. The service advisors are professional , knowledgeable and communicate well and I plan to continue our service partnership. More

I had a great purchase experience with Erin! A very simple process. A couple of phone calls in the morning, then drive home the new Tiguan in the afternoon! simple process. A couple of phone calls in the morning, then drive home the new Tiguan in the afternoon! More

Everyone was very polite and understanding. Excellent environment and Tom kept me in communication throughout the whole process. However when I came the next day to pick up my car. The tire light had gon environment and Tom kept me in communication throughout the whole process. However when I came the next day to pick up my car. The tire light had gone off and it wasn’t like that when I dropped it off. I called and no one answered. That was the only thing I was disappointed in. More

My service agent was great. Most the the personnel were respecting the need to wer masks and social distance, but not all. Disconcerting and disrespectful. respecting the need to wer masks and social distance, but not all. Disconcerting and disrespectful. More

Dealership was clean, took the appropriate requirements for COVID-19. Maria F. in the service department was the one who helped me. She was professional and understanding. Since my visit at Volkswagen I ha for COVID-19. Maria F. in the service department was the one who helped me. She was professional and understanding. Since my visit at Volkswagen I haven’t had or seen any problems with my car. More

The service department was very effective at checking people in and helping them select which service package is most suitable to their needs. I found their process to be very easy and helpful and am imp people in and helping them select which service package is most suitable to their needs. I found their process to be very easy and helpful and am impressed with the service crew. More

Fast and reliable service My car was in for the 80K miles service. I was told it would be ready by 4;30pm. I picked it up at 3:30, so I am happy, knowing it got all the things My car was in for the 80K miles service. I was told it would be ready by 4;30pm. I picked it up at 3:30, so I am happy, knowing it got all the things done that VW recommends. Now I am good for another year. Worry-free car ownership. More

Great customer service, work was completed on time and safety measures were in place! We will be coming back! Tim Luong was great! Thank you! safety measures were in place! We will be coming back! Tim Luong was great! Thank you! More

Marina is an AMAZING Service Rep. Tim took care of me once I arrived, very kind and professional! They both ROCK! Thank You All! Cheers! once I arrived, very kind and professional! They both ROCK! Thank You All! Cheers! More

Service/Maintenance Always easy to drop my car off for service. The only downfall is that the service on my car usually results in having the car all day and I have to f Always easy to drop my car off for service. The only downfall is that the service on my car usually results in having the car all day and I have to find a ride home because I live in Vallejo. Other than that service is great! More