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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,871 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,871 reviews

July 17, 2020

Always a pleasure dealing with the staff. Repairs are done correctly and on time. The service advisors are professional , knowledgeable and communicate well and I plan to continue our service partnership More

by EDEAN56
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to rate and compliment our staff!

July 16, 2020

I had a great purchase experience with Erin! A very simple process. A couple of phone calls in the morning, then drive home the new Tiguan in the afternoon! More

by WANG02164
Recommend Dealer
Yes
Employees Worked With
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to write a positive review! Glad to hear you had a great experience with Erin.

July 16, 2020

Everyone was very polite and understanding. Excellent environment and Tom kept me in communication throughout the whole process. However when I came the next day to pick up my car. The tire light had gon More

by yriverac19
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Jul 16, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Glad to hear our team was polite and understanding, so sorry to hear the Tire light went on, can you swing by during our hours and we can reset it for you

July 16, 2020

My service agent was great. Most the the personnel were respecting the need to wer masks and social distance, but not all. Disconcerting and disrespectful. More

by PAULAGUNDER
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for letting us know how well Marina treated you

July 15, 2020

Dealership was clean, took the appropriate requirements for COVID-19. Maria F. in the service department was the one who helped me. She was professional and understanding. Since my visit at Volkswagen I ha More

by RYANBENISON
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Glad to hear all went well with Marina and your visit to our service dept

July 15, 2020

The service department was very effective at checking people in and helping them select which service package is most suitable to their needs. I found their process to be very easy and helpful and am imp More

by BC
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Jul 16, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for letting us know you had a great experience with Tim!

July 15, 2020

Fast and reliable service My car was in for the 80K miles service. I was told it would be ready by 4;30pm. I picked it up at 3:30, so I am happy, knowing it got all the things More

by PJHSCHNEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Happy to hear we can help with the stress of car ownership

July 14, 2020

Great customer service, work was completed on time and safety measures were in place! We will be coming back! Tim Luong was great! Thank you! More

by Peter D
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Jul 14, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

We are glad you enjoyed your experience with Tim and the team. Thanks for the great review!

July 14, 2020

Marina is an AMAZING Service Rep. Tim took care of me once I arrived, very kind and professional! They both ROCK! Thank You All! Cheers! More

by JSTEVENSON411
Recommend Dealer
Yes
Employees Worked With
John Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Jul 14, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Marina is great isn't she? We're so happy you had a great experience with her and Tim, thanks for the stellar review!

July 14, 2020

Service/Maintenance Always easy to drop my car off for service. The only downfall is that the service on my car usually results in having the car all day and I have to f More

by HJSEBARBA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Jul 14, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your patience and coming to us for your service needs, we appreciate you giving us such a positive review!

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