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Dirito Brothers Walnut Creek Volkswagen
Walnut Creek, CA
4,929 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California.
Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs.
It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States.
If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family.
If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 4,929 reviews
August 15, 2020
Shuttle service Everything was handled well. The only problem I had was with the LYFT car which was supposed to collect me and bring me back to the dealership. Fo Everything was handled well. The only problem I had was with the LYFT car which was supposed to collect me and bring me back to the dealership. For some reason three drivers were dispatched and none could find my house. Eventually I called an UBER driver and paid for the ride myself - I wish a reimbursement had been offered by Dirito Bros. More
by GILL1
Verified CustomerEmployees Worked With
August 14, 2020
Professional, yet friendly, thorough and patient. We Professional, yet friendly, thorough and patient. We posed many questions and each was answered despite some redundant queries. I will keep the Professional, yet friendly, thorough and patient. We posed many questions and each was answered despite some redundant queries. I will keep these folks on my list! More
by Lanicruz
Employees Worked With
Ron
August 13, 2020
The price was little high at first we had to call other dealerships and got a better quotes. The car was served and we’ll know more when drive it. dealerships and got a better quotes. The car was served and we’ll know more when drive it. More
by NICKBHAKTA
Employees Worked With
Not listed
August 13, 2020
So far so good Third visit for the the same issue: engine pictogram appears on dashboard :). Customer service was friendly and helpful. Work was done promptly. So fa Third visit for the the same issue: engine pictogram appears on dashboard :). Customer service was friendly and helpful. Work was done promptly. So far no complaints More
by AOZH
Employees Worked With
August 11, 2020
Always get great service, Kevin is an outstanding service rep. I’ve been a customer since 2006 and trust their work. All our cars are VWs. rep. I’ve been a customer since 2006 and trust their work. All our cars are VWs. More
by B
August 11, 2020
Great Service. They were really fast. Augusto was very efficient and mindful of my time, helped me setup car-net account and gave good overview of complete package. efficient and mindful of my time, helped me setup car-net account and gave good overview of complete package. More
by Rizwan6532
August 10, 2020
Great experience buying a new vehnicle. Wasn’t jerked around with pricing like many other dealers were trying to do. Gus worked around the clock to earn my business and he succeeded. Much respect for goi around with pricing like many other dealers were trying to do. Gus worked around the clock to earn my business and he succeeded. Much respect for going above and beyond! Worth the extra drive for the experience. More
by Mpaular
Employees Worked With
August 10, 2020
Worst customer experience Ask Kevin what was my complaint. HE ended uo calling me a lier! As soon as I have the time I will file a formal complaint with the BBB Ask Kevin what was my complaint. HE ended uo calling me a lier! As soon as I have the time I will file a formal complaint with the BBB More
by LICEO
Employees Worked With
August 08, 2020
Due to good ol’ COVID-19, I didn’t think I had a hope of getting my car running again, at least not anytime soon. The parts needed had to come from the manufacture in Italy, which wasn’t running because of getting my car running again, at least not anytime soon. The parts needed had to come from the manufacture in Italy, which wasn’t running because of the Global pandemic. The factory in Germany didn’t have any in stock. There was no way that Marina could give me a firm date on when I would have my car back due to all of these things that were out of our control. Marina was able to assist me in obtaining alternate transportation that worked for my family in the mean time. She kept me updated as she received information and when the parts did arrive, my car was ready to go at the time she told me it would be, and the process was very clean, calm and comfortable. I have always had great service at this facility and this was just another example of the top notch customer service the staff strives to provide. More
by DBRUCE0527
Employees Worked With
August 07, 2020
Erin was great to work with! We just purchased a new car from Erin and she was the best! Very informative and helpful. We were in and out within a few hours. Would recommend her t We just purchased a new car from Erin and she was the best! Very informative and helpful. We were in and out within a few hours. Would recommend her to anyone! More
by TIVANCICH
Employees Worked With
