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Dirito Brothers Walnut Creek Volkswagen
Walnut Creek, CA
4,879 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California.
Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs.
It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States.
If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family.
If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 4,879 reviews
September 11, 2019
Advisor Marina I came in for two recalls on my car and check on coolant, because I received a warning a few weeks ago. Advisor Marina was very friendly and thorough I came in for two recalls on my car and check on coolant, because I received a warning a few weeks ago. Advisor Marina was very friendly and thorough over the phone and in person. More
by SUZI_SKYE
Verified CustomerEmployees Worked With
Amazing Marina!!
September 10, 2019
Mediocre and not welcoming First greeting is less than enthusiastic to borderline rude by service car attendant. Asked to wait for a specific rep who was just chatting with an e First greeting is less than enthusiastic to borderline rude by service car attendant. Asked to wait for a specific rep who was just chatting with an employee instead of addressing me while waiting. Car attendant then sends me to another rep. Rep is also less than enthusiastic in his greeting. Everything is very dry and there is no sense of customer service. This is far different from what I’ve experienced in other VW service / dealers and seems to go against what the VW brand stand for— which is joy, unexpectedness, smart and quirky. Also, text messages are brief and cold. Lacks the humanness of the VW brand. You have a huge opportunity to make some small changes here that make service more warm and welcoming. When picking up my vehicle from service, I was approached by a salesman to check on what I needed. His greeting was definitely more upbeat, service oriented and warm. Quite the opposite from service team. This is the second time I’ve experienced this at this location. And it’s enough for me to dread coming back because an expensive service with that kind of experience leaves you with a bad taste. The previous service visit, when I picked up my car from repair, something else faulted as a result of service so I had to leave with VW for additional time. This was also not a great experience. I was expected to pay for major repair for something that occurred on VW’s watch. In the end, VW covered it, but makes you less than confident in quality of work and service. More
by randy44
Employees Worked With
The person who first greets you in service is not the friendliest., Tim Luong
September 08, 2019
Great experience Jacquie is awesome! The dealership is open and clean and I had a fun experience. I got the ride I wanted and I’m happy with it. Jacquie is awesome! The dealership is open and clean and I had a fun experience. I got the ride I wanted and I’m happy with it. More
by TOMMYWOLFDC
Employees Worked With
Jacque Vigil
September 08, 2019
My egolf experience Peter was super helpful and patient as we peppered him with questions regarding the car’s range, maintenance, warranty, battery life....etc. a true p Peter was super helpful and patient as we peppered him with questions regarding the car’s range, maintenance, warranty, battery life....etc. a true professional. More
by KHAW75
Employees Worked With
Peter De vries, Tim Luong
September 07, 2019
Too expensive Incomplete service. Parts unavailable. Transmission replaced for second time. Good car rental, but I'm sure I paid for it... Could have sent me prog Incomplete service. Parts unavailable. Transmission replaced for second time. Good car rental, but I'm sure I paid for it... Could have sent me progress reports over the weeks it took. Rattles seems to have been repaired. More
by sharleebradley
Employees Worked With
Tim Luong
September 07, 2019
Routine maintenance We come here because of the excellent service we receive every time we do. There staff always shine and put out the red carpet to accommodate our need We come here because of the excellent service we receive every time we do. There staff always shine and put out the red carpet to accommodate our needs. More
by BIOENGINEER007
September 07, 2019
Great , prompt service. On time, done correctly. Good explanation of service and what to expect. Car was ready on time. Thank you. Good job. Peace. , prompt service. On time, done correctly. Good explanation of service and what to expect. Car was ready on time. Thank you. Good job. Peace. More
by HKIRKPATRICK1
Employees Worked With
Maria- Service
September 07, 2019
Heintz Kevin is always great. Give him a raise. He is always a good communicator and provides timely updates ok the status of my vehicle. Thanks Kevin is always great. Give him a raise. He is always a good communicator and provides timely updates ok the status of my vehicle. Thanks More
by TEHEINTZ
Employees Worked With
September 06, 2019
Personal Service=Customer Confidence I have confidence in my VW service rep. Because Shannon makes me feel valued as a customer. When ever I have a question she gives me an answer and als I have confidence in my VW service rep. Because Shannon makes me feel valued as a customer. When ever I have a question she gives me an answer and also tries to advise me as to my best options. Thank you Shannon!!! More
by LADYCATALES
Employees Worked With
September 06, 2019
Fast and friendly service We just leased and are pleased with our selection.Fast and friendly service, Saul the salespeople at Dirito Bros was a quick, efficient, and knowledge We just leased and are pleased with our selection.Fast and friendly service, Saul the salespeople at Dirito Bros was a quick, efficient, and knowledgeable. More
by SABETVUS
Employees Worked With
Saul Canela
