Dirito Brothers Walnut Creek Volkswagen

Helps the customer They listened and tried their best to provide the best customer service. I have worked with the parts department in the past and they helped me far b They listened and tried their best to provide the best customer service. I have worked with the parts department in the past and they helped me far beyond then they needed. I will always come here for help and recommend others to go here. More

No Drama, no surprises...just good service. The online service scheduling worked flawlessly. I arrived at the appointed time and was greeted by an informed service representative who within min The online service scheduling worked flawlessly. I arrived at the appointed time and was greeted by an informed service representative who within minutes had checked me in. I was offered a complimentary ride via either Uber/Lyft or a Dealership van. I instead chose to do work in the customer lounge, which had good workspaces, wifi, and phone chargers. The service was, as promised, completed on time. I paid a fair price and was on my way. You can usually tell the quality of an organization by the character of the individuals who work there. By this metric, Dirito Bros VW should be proud to have its service department. More

You feel like family at Dirito Brothers I went to Dirito Brothers on a recommendation from a friend who spoke very highly of the family-run operation. I worked with Tashi, who was very kind I went to Dirito Brothers on a recommendation from a friend who spoke very highly of the family-run operation. I worked with Tashi, who was very kind and did not pressure the sale at all. He was extremely knowledgable and attentive. David Dirito made a point to come over and have a friendly chat for a bit. I left with my new Atlas extremely satisfied with the service at Dirito Brothers and excited with my awesome new ride. More

Excellent, speedy service!! Despite arriving 10 minutes late for an early morning appointment which surely must have consequences for the rest of the schedule Dustin didn’t bat a Despite arriving 10 minutes late for an early morning appointment which surely must have consequences for the rest of the schedule Dustin didn’t bat an eye and assured me he could have it ready in about 2:30-3 hours, before I would in fact need it by. After dropping it off I went for breakfast and we’d only just finished up and my car was already ready which was such a thrill! I think the total turn around time was about an hour. It’s safe to say I’m immensely pleased with my service and so happy to be a part of the Dirito Volkswagen family. More

Great service The Service Staff where awaiting for me once there I was called by my name They knew what needed to be done full explanation was given to me they ar The Service Staff where awaiting for me once there I was called by my name They knew what needed to be done full explanation was given to me they are rProfessionals with great customer service , value for money Thank you Service Department for the great service you provide More

Friendly, accommodating, and hardworking team Nanika is awesome--the best salesperson I've worked with when buying a car. She was invested in finding the right car with the features we wanted. S Nanika is awesome--the best salesperson I've worked with when buying a car. She was invested in finding the right car with the features we wanted. She worked quickly during the negotiation and sale process (didn't leave us sitting for long stretches while we were waiting for price quote/update). She was also very helpful with our 5-month old while we looked at cars. And we never felt like a car or deal was being pushed on us. It was a great experience. More

Awesome! Enjoy driving VW cars and appreciate the relationship developed with my local Dirito Brothers dealership. I take my cars only to them for maintenance Enjoy driving VW cars and appreciate the relationship developed with my local Dirito Brothers dealership. I take my cars only to them for maintenance and repairs. It keeps the service records in one place and I enjoy the friendship we have. More

Great and efficient service On time, courteous - all good! But sorry they haven’t reintroduced a car wash service that was stopped during the drought. However overall a good expe On time, courteous - all good! But sorry they haven’t reintroduced a car wash service that was stopped during the drought. However overall a good experience More

Leasing a Tiguan Derik was very personable but also no nonsense and kept the process moving along. He answered all our questions and got us out the door in a reasonabl Derik was very personable but also no nonsense and kept the process moving along. He answered all our questions and got us out the door in a reasonable amount of time with a deal we could be happy with! More

good experience my sales rep located the car I was looking for as the color I was looking for was not in stock at VW of Walnut Creek. Diego had it brought to your loc my sales rep located the car I was looking for as the color I was looking for was not in stock at VW of Walnut Creek. Diego had it brought to your location quickly. More