
Dirito Brothers Walnut Creek Volkswagen
Walnut Creek, CA
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Fast , easy , great costumer service Saul helped out so much I did a trade and got into a better and bigger car for me and my family , it was fast and easy I was in and out ! He was great Saul helped out so much I did a trade and got into a better and bigger car for me and my family , it was fast and easy I was in and out ! He was great ! More
Saul and the rest of the Volkswagen team Excellent all around customer service. Could not have asked for a better experience. Everything went smoothly. Efficient and delightful. Would highly Excellent all around customer service. Could not have asked for a better experience. Everything went smoothly. Efficient and delightful. Would highly recommended to anyone looking to buy a car. More
Richard was awesome ! I would highly recommend Dirito Brothers Volkswagen to all my friends. The experience was professional and enjoyable. You made it so easy for us to bu I would highly recommend Dirito Brothers Volkswagen to all my friends. The experience was professional and enjoyable. You made it so easy for us to buy a new car. More
Exceptional experience Exceptional service! John was patient and kind; making this a very positive experience. There was no pressure and John allowed us to take the time w Exceptional service! John was patient and kind; making this a very positive experience. There was no pressure and John allowed us to take the time we needed to select our new car. More
No pressure Enjoyed our experience at this location. Nice group of guys. Didn't feel pressured into buying and very satisfied with everything. Got a great deal on Enjoyed our experience at this location. Nice group of guys. Didn't feel pressured into buying and very satisfied with everything. Got a great deal on a car and I would definitely recommend this place to anyone. More
Just like family I brought one of my two VW's in for its annual service. I made my appointment online. I arrived and was greeted nicely by a gentleman who took my ke I brought one of my two VW's in for its annual service. I made my appointment online. I arrived and was greeted nicely by a gentleman who took my keys, then directed me to Shannon. I was greeted and Shannon pleasantly discussed with me all my options. Once everything was imputed and set, Shannon summoned a shuttle driver "Bill" to take my girlfriend and myself downtown to have breakfast while my service was completed. Bill was great with his information, suggestions and help in recommending a nice spot. We ate and once we were finished enjoying the morning, we called Bill to pick us up. We arrived back and my car was pulling up for pickup. Shannon reviewed my service. The whole time it was like I was hanging out with family or friends. Between my girlfriend and myself we have three car from Dirito Bros. for a reason. It is simply the customer service. More
Great service ! Been coming here for a few years and each time, I had no complaints. The complimentary shuttle service is great too! Highly recommend. ! Been coming here for a few years and each time, I had no complaints. The complimentary shuttle service is great too! Highly recommend. More
Easy and professional Sharon was great checking me in and out and answering my questions. The service took longer than I'd hoped, but within the maximum time Sharon had pre Sharon was great checking me in and out and answering my questions. The service took longer than I'd hoped, but within the maximum time Sharon had predicted. More
Bad customer service Upon arrival I had to wait for my service advisor who was roaming the office chatting, per another employee. The quote given to me for 4 new tires was Upon arrival I had to wait for my service advisor who was roaming the office chatting, per another employee. The quote given to me for 4 new tires was double the cost of other tire shops in the area and when I declined the tires my service rep stayed “I figured.” RUDE!!! And once I picked up my car the receipt stated my oil service reminder was reset as it was part of my package and it was not reset! Also I received two frantic call from the cashier asking me if I had paid my bill upon my departure... uh yeah I paid you cash.. upon further inspection on my part the cashier never even gave me my receipt for my actual transaction stating I paid! Basically they need to get their act together and provide better customer service when you pay $114 for a basic oil change that doesn’t even come with a complimentary car wash. Also they left the trash from my service in the car! I really question if they even did anything?! More
Maintenance service Kevin, my service advisor did an excellent job, start to finish. He has been my service advisor in the past and consistently does a great job. Kevin, my service advisor did an excellent job, start to finish. He has been my service advisor in the past and consistently does a great job. More