Dirito Brothers Walnut Creek Volkswagen

Easy and efficient. Thomas was great! Thomas was great. I'd have no problem bringing my car to Dirito Bros again. Thomas made my experience awesome. I love my VW and want someone to tak Thomas was great. I'd have no problem bringing my car to Dirito Bros again. Thomas made my experience awesome. I love my VW and want someone to take great care with it More

Repair of turbocharger on 2011 VW Tiguan As always, i receive superior service and customer support for the maintenance of my vehicle. My current service advisor, Angelo, is very professional As always, i receive superior service and customer support for the maintenance of my vehicle. My current service advisor, Angelo, is very professional, courteous, and mindful of the customer's needs and concerns. Soon I'll be buying a new car, and of course Dirito Brothers VW is first on my list!!! More

Daughter's Beetle I came in for you to investigate three items 1) An oil leak 2) repair the grab panel 3) remove what was left of the splash guard In return for $ I came in for you to investigate three items 1) An oil leak 2) repair the grab panel 3) remove what was left of the splash guard In return for $130 I received 1) the diagnosis of the leak 2) grab panel is unavailable 3) splash guard removed The price for the leak diagnostic seems excessive . More

Excellent service! Very happy with the outstanding service. It felt as though the staff really cared about our needs and reacted accordingly. Thanks for the awesome Very happy with the outstanding service. It felt as though the staff really cared about our needs and reacted accordingly. Thanks for the awesome experience! More

Pleasantly suprising I was not expecting my experience to be one I would remember or would bother telling anyone about. My Salesman, Andreas, was flat out the most easy go I was not expecting my experience to be one I would remember or would bother telling anyone about. My Salesman, Andreas, was flat out the most easy going and trustworthy person I have meet at a auto dealership. His ability to explain all of my questions about the current buying process in laymen’s terms left me feeling comfortable with my purchase. I would recommend anyone to him in a heartbeat and hope that If I out live the service life of my new vehicle that he will be around to sell me another. More

Best vehicle lease.... Very experienced; friendly and customer oriented agent. Made the entire process from start to finish very pleasant and trouble free. This is our third Very experienced; friendly and customer oriented agent. Made the entire process from start to finish very pleasant and trouble free. This is our third time returning to this dealership. Thank you. More

Amazing service- wide variety I spoke to Oscar when we walked in on a Sunday 5 minutes before closing, and he went out of his way and stayed 45 minutes later to help us look at car I spoke to Oscar when we walked in on a Sunday 5 minutes before closing, and he went out of his way and stayed 45 minutes later to help us look at cars, even though i clearly said i wasn't going to buy that day. He was very communicative and not overwhelming, even when he had to go out on personal family leave. He and his manager were very helpful, honest and professional. Made the entire process much easier. They teamed up to give our family a good deal on a seemingly great car. Even the finance guy Ed was a good communicator(they usually aren't). One regret about VW as a company (not this dealership) is that their 6 year 60k warranty is just bumper to bumper and doesn't cover any of the services and that is pricey and they up sell it to you as a package once they are selling you the car (and it is expensive). Only issue, is that they are out of the way from our home and we will NOT go to VW of Oakland for our service so we may end up coming here, since they have the shuttles to the malls, etc. More

Painless Process and enjoyed the experience!! We enjoyed our experience!! We couldn’t be more happy! We wanted a very specific model and Jeff found it within 24 Hours! Once we arrived, we were cre We enjoyed our experience!! We couldn’t be more happy! We wanted a very specific model and Jeff found it within 24 Hours! Once we arrived, we were created at the door with a smile. The whole experience was great! More

This is the 2nd car I have leased at this dealership. Both times I have interfaced with Diego. No complaints what so ever. Also, 2 service appointments have been fine. However, wish the car would be washe Both times I have interfaced with Diego. No complaints what so ever. Also, 2 service appointments have been fine. However, wish the car would be washed after the service. More

Patient,kind sales person Happy with salesperson who familiarized me with the Jetta. The contract/money person talked too much and too fast and kept trying to up- sale me with Happy with salesperson who familiarized me with the Jetta. The contract/money person talked too much and too fast and kept trying to up- sale me with services I had no time to think about or to study. This behavior contrasted sharply with the vehicle I was considering and put a damper in the whole sales experience. More