Dirito Brothers Walnut Creek Volkswagen

Helpful and friendly salesman Jim was very friendly and helpful. He was responsive and patient. His ultimate goal was not just to sale a car, but to sale what the customer really w Jim was very friendly and helpful. He was responsive and patient. His ultimate goal was not just to sale a car, but to sale what the customer really wanted. I want to thank him for that. Jim, you did a fantastic job! More

Best car buying experience ever. Quick and easy. I get a new car every couple of years, and by far this has been my best experience ever. They quoted me a price for a specific mod Quick and easy. I get a new car every couple of years, and by far this has been my best experience ever. They quoted me a price for a specific model over the phone, but they didn't have the color I wanted on hand. They found the exact one I wanted and had it for me the next day. Made an 11:00am appointment to sign papers and pick up the car. I was out the door in 30 minutes. Awesome. More

Service Danny was great, honest, and quick. He advised me on my future upcoming service and was very easy to work with. I will definitely go back to him for m Danny was great, honest, and quick. He advised me on my future upcoming service and was very easy to work with. I will definitely go back to him for my 40k service. More

Customer service at its finest Danny was helpful, responsive, and informative. He made sure I understood what was being done to my car, approximately how long it would take, and eve Danny was helpful, responsive, and informative. He made sure I understood what was being done to my car, approximately how long it would take, and even called me after the automated text message to make sure that I knew my car was finished. The entire process was simple and efficient. More

Timely great service I’ve been using Dirito brothers for all of our VW needs since we bought our wagon and have never been disappointed. The staff is curteous and always k I’ve been using Dirito brothers for all of our VW needs since we bought our wagon and have never been disappointed. The staff is curteous and always keep us informed. More

Slow check in process, but very nice staff I drop my Honda Accord at the Honda Dealership in WC for service. The check in process is MUCH faster than at VW and I appreciate that. That said, I drop my Honda Accord at the Honda Dealership in WC for service. The check in process is MUCH faster than at VW and I appreciate that. That said, the staff at VW is much friendlier and more professional. I appreciate that too. More

John, Andres and Brendan were great! The sales reps were knowledgeable, passionate and honest. John greeted us and helped us understand the Atlas. We wanted to test drive other vehicles The sales reps were knowledgeable, passionate and honest. John greeted us and helped us understand the Atlas. We wanted to test drive other vehicles from other manufacturers before committing, and John was very honest with the pluses and minuses. We scheduled a follow-up appointment with John later that day, and he was unavailable to work with us. However, instead of having to wait for John to become available, he passed us to Andres who was equally a pleasure to work with. Andres helped us with choosing the exact car we wanted as well as financing options. He also took the time to ensure that we understood how to use all of the features and functions of the new vehicle. Brendan in the Finance department was also solid. All around a great experience. More

Lightning quick and courteous last minute service request My wife’s 2018 Tiguan posted a “coolant liquid too low” warning yesterday morning on her way to work. It was an intimidating experience as the manual My wife’s 2018 Tiguan posted a “coolant liquid too low” warning yesterday morning on her way to work. It was an intimidating experience as the manual qualifies that error as a “stop driving and pull over” incident. And this for a vehicle with only 6,500 miles on it in six months of ownership driving it mostly around town. Went over to her parking garage and verified that the coolant level was indeed below the minimum level noted in the reservoir. Called the service center at 15:25 on a Friday afternoon and they were able to pressure test the system that same day. Had the car back to me by 18:30 the same day with no trouble found and the coolant topped off. My wife is now able to drive it around town with no concerns. And there was no charge for either labor or parts. Not much else you can ask of from a dealership. More

Refreshing Experience I hadn't shopped for a new car in nearly 18 years, but I well remember how it could go. Here at the VW Walnut Creek location, I was greeted by a very I hadn't shopped for a new car in nearly 18 years, but I well remember how it could go. Here at the VW Walnut Creek location, I was greeted by a very pleasant sales person (John) and he was terrific. I told him what I was interested in looking at, and he proved to be an excellent listener with absolutely no "pushiness" on his side. He was very good at showing me all the details of each car, and once I made my decision, I felt 100% confident about my decision in my vehicle selection (a certified pre-owned 2016 Jetta). Instead of feeling patronized or pressured (like I had experienced years ago), I totally enjoyed my experience with the entire process and transaction. My compliments to this office management with their training program as well as providing excellent customer service! More

Exellent service I am very happy with my service. All he staff here are very friendly. Tim is knowledgeable. I will come back gain. I will also recommend this place to I am very happy with my service. All he staff here are very friendly. Tim is knowledgeable. I will come back gain. I will also recommend this place to my friends. More