Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Dirito Brothers Walnut Creek Volkswagen
Walnut Creek, CA
5,151 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California.
Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs.
It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States.
If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family.
If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 5,151 reviews
June 08, 2019
Just like family I brought one of my two VW's in for its annual service. I made my appointment online. I arrived and was greeted nicely by a gentleman who took my ke I brought one of my two VW's in for its annual service. I made my appointment online. I arrived and was greeted nicely by a gentleman who took my keys, then directed me to Shannon. I was greeted and Shannon pleasantly discussed with me all my options. Once everything was imputed and set, Shannon summoned a shuttle driver "Bill" to take my girlfriend and myself downtown to have breakfast while my service was completed. Bill was great with his information, suggestions and help in recommending a nice spot. We ate and once we were finished enjoying the morning, we called Bill to pick us up. We arrived back and my car was pulling up for pickup. Shannon reviewed my service. The whole time it was like I was hanging out with family or friends. Between my girlfriend and myself we have three car from Dirito Bros. for a reason. It is simply the customer service. More
by Mac Jonez
Verified Customer
June 08, 2019
Great service ! Been coming here for a few years and each time, I had no complaints. The complimentary shuttle service is great too! Highly recommend. ! Been coming here for a few years and each time, I had no complaints. The complimentary shuttle service is great too! Highly recommend. More
by quixlu
Employees Worked With
June 08, 2019
Exceptional experience Exceptional service! John was patient and kind; making this a very positive experience. There was no pressure and John allowed us to take the time w Exceptional service! John was patient and kind; making this a very positive experience. There was no pressure and John allowed us to take the time we needed to select our new car. More
by MSD123
Employees Worked With
June 08, 2019
No pressure Enjoyed our experience at this location. Nice group of guys. Didn't feel pressured into buying and very satisfied with everything. Got a great deal on Enjoyed our experience at this location. Nice group of guys. Didn't feel pressured into buying and very satisfied with everything. Got a great deal on a car and I would definitely recommend this place to anyone. More
by MYKEBAUTISTA83
Employees Worked With
Derik Buchtel
June 07, 2019
Bad customer service Upon arrival I had to wait for my service advisor who was roaming the office chatting, per another employee. The quote given to me for 4 new tires was Upon arrival I had to wait for my service advisor who was roaming the office chatting, per another employee. The quote given to me for 4 new tires was double the cost of other tire shops in the area and when I declined the tires my service rep stayed “I figured.” RUDE!!! And once I picked up my car the receipt stated my oil service reminder was reset as it was part of my package and it was not reset! Also I received two frantic call from the cashier asking me if I had paid my bill upon my departure... uh yeah I paid you cash.. upon further inspection on my part the cashier never even gave me my receipt for my actual transaction stating I paid! Basically they need to get their act together and provide better customer service when you pay $114 for a basic oil change that doesn’t even come with a complimentary car wash. Also they left the trash from my service in the car! I really question if they even did anything?! More
by serena_martinez88
Employees Worked With
Carlo - cashier , Danny Keen
June 07, 2019
Easy and professional Sharon was great checking me in and out and answering my questions. The service took longer than I'd hoped, but within the maximum time Sharon had pre Sharon was great checking me in and out and answering my questions. The service took longer than I'd hoped, but within the maximum time Sharon had predicted. More
by BBANKS419
Employees Worked With
June 06, 2019
TIm helped in a myriad of ways I brought my GTI in for its 30,000 mile check up. It turned out that there was a small oil leak and Tim let me know all about it right away. He was re I brought my GTI in for its 30,000 mile check up. It turned out that there was a small oil leak and Tim let me know all about it right away. He was responsive respectful and a pleasure to work with More
by davis2
Employees Worked With
Tim Luong
June 06, 2019
Maintenance service Kevin, my service advisor did an excellent job, start to finish. He has been my service advisor in the past and consistently does a great job. Kevin, my service advisor did an excellent job, start to finish. He has been my service advisor in the past and consistently does a great job. More
by Mr. Johnson
Employees Worked With
June 06, 2019
Kudos to All Kevin is my go-to service guy. I rely on his advice. All encounters with him over the years have been excellent both in auto service and personal cont Kevin is my go-to service guy. I rely on his advice. All encounters with him over the years have been excellent both in auto service and personal contact. I used your shuttle service both to and from my home. Lesley and Bill were top-notch drivers, knowledgeable of the area and traffic patterns as well as congenial. Marcia (Marsha), your receptionist is another outstanding employee and a pleasure to work with, even recognizing my voice over the phone. More
by DTPORTER
June 05, 2019
Service tech was great, after that no so much My service tech Thomas was great. Brakes were sqeaking, brought the car in to check that out, since i'd only had the car for 2 weeks i was cha My service tech Thomas was great. Brakes were sqeaking, brought the car in to check that out, since i'd only had the car for 2 weeks i was charged 35.00 to check them, after just 2 weeks ago . The worst was my attempts to get a shuttle ride back to work, it took 55 minutes to get a ride that ended up being an Uber. I hope my next service appointment runs smoother. More
by llc
Employees Worked With
Thomas Decarie
