Dirito Brothers Walnut Creek Volkswagen

Lightning quick and courteous last minute service request My wife’s 2018 Tiguan posted a “coolant liquid too low” warning yesterday morning on her way to work. It was an intimidating experience as the manual My wife’s 2018 Tiguan posted a “coolant liquid too low” warning yesterday morning on her way to work. It was an intimidating experience as the manual qualifies that error as a “stop driving and pull over” incident. And this for a vehicle with only 6,500 miles on it in six months of ownership driving it mostly around town. Went over to her parking garage and verified that the coolant level was indeed below the minimum level noted in the reservoir. Called the service center at 15:25 on a Friday afternoon and they were able to pressure test the system that same day. Had the car back to me by 18:30 the same day with no trouble found and the coolant topped off. My wife is now able to drive it around town with no concerns. And there was no charge for either labor or parts. Not much else you can ask of from a dealership. More

Always great Staff and service are always super, on time and helpful. I've been going for years and the experience is always consistent. Keep it up! Staff and service are always super, on time and helpful. I've been going for years and the experience is always consistent. Keep it up! More

Exellent service I am very happy with my service. All he staff here are very friendly. Tim is knowledgeable. I will come back gain. I will also recommend this place to I am very happy with my service. All he staff here are very friendly. Tim is knowledgeable. I will come back gain. I will also recommend this place to my friends. More

Refreshing Experience I hadn't shopped for a new car in nearly 18 years, but I well remember how it could go. Here at the VW Walnut Creek location, I was greeted by a very I hadn't shopped for a new car in nearly 18 years, but I well remember how it could go. Here at the VW Walnut Creek location, I was greeted by a very pleasant sales person (John) and he was terrific. I told him what I was interested in looking at, and he proved to be an excellent listener with absolutely no "pushiness" on his side. He was very good at showing me all the details of each car, and once I made my decision, I felt 100% confident about my decision in my vehicle selection (a certified pre-owned 2016 Jetta). Instead of feeling patronized or pressured (like I had experienced years ago), I totally enjoyed my experience with the entire process and transaction. My compliments to this office management with their training program as well as providing excellent customer service! More

Best ever maintenance service From arrival to departure... entire process was a delight!! From man who received my car, Dustin, service desk for shuttle to and from office in Con From arrival to departure... entire process was a delight!! From man who received my car, Dustin, service desk for shuttle to and from office in Concord. Not would, will recommend and also entertaining new acquisition through Dirito Bros. More

The easiest car purchase ever! We were referred through the Costco car buying service. We received a call the same day from a friendly and helpful sales associate, Nanika Orgil. Pri We were referred through the Costco car buying service. We received a call the same day from a friendly and helpful sales associate, Nanika Orgil. Prior to our visit she ran many prices scenarios for us so we could make an informed decision on the model and extras. Once we decided on the car we wanted it was completed quickly and with minimal stress. A great experience overall! More

It was a breeze Staff friendly, professional. It was a simple 10k service so nothing complicated. There is a squeak that requires dry weather so will be back. I am a Staff friendly, professional. It was a simple 10k service so nothing complicated. There is a squeak that requires dry weather so will be back. I am a customer from decades ago who left because of the service department so this was a test of trustworthiness...so far, so good! More

Great! Car was fixed and returned relatively quick. Everyone I talked with was very friendly and professional (from service rep to shuttle driver to cashier) Car was fixed and returned relatively quick. Everyone I talked with was very friendly and professional (from service rep to shuttle driver to cashier). Overall excellent experience as always. More

Trust I keep my cars for a long time. I trust the service folks at Dirito Brothers to tell me what's needed and not try to oversell me. I've been coming h I keep my cars for a long time. I trust the service folks at Dirito Brothers to tell me what's needed and not try to oversell me. I've been coming here for 19 years. You do the math. More

Experience in the car delaler Very approachable and willing to talk to customers what they really for the car were buying . Very flexible with the price of the car you want to buy. Very approachable and willing to talk to customers what they really for the car were buying . Very flexible with the price of the car you want to buy. More