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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,851 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,851 reviews

July 25, 2024

The service department at Dorito Brothers is excellent. They checked me in fast and efficiently. The completed the work on time with no unpleasant surprises. Irmt was very easy! More

by HOWE2COOK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
cole scordelis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Great to hear you had a smooth experience with the service department at Dirito Brothers Walnut Creek Volkswagen. We aim for efficient and timely service. Thank you for your review!

July 25, 2024

The customer service was excellent but the service it’s self has caused a rattle in my passenger side which I am not happy about. More

by IR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Thank you for the kind words about our customer service at Dirito Brothers Walnut Creek Volkswagen. I would like the opportunity to speak with you regarding the rattle on your passenger side. Please reach out to me so I can discuss this further with you. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

July 24, 2024

Very please with my first visit for service at Dirito Bros. Looking forward to maintaining a relationship with this dealer. More

by Cdinneny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Glad to hear you're happy with your service at Dirito Brothers Walnut Creek Volkswagen. We look forward to seeing you again. Feel free to reach out for any further assistance.

July 24, 2024

Excellent! Our service advisor Dan gets 5 stars! Every employee seems to be happy there More

by heenam2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
Jul 25, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Glad to hear our team made your experience a positive one. Thanks for choosing Dirito Brothers Walnut Creek Volkswagen.

July 24, 2024

The customer service rep was knowledgeable, helpful, and efficient through the process. No complaints whatsoever. More

by BENTONENGLEHART89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your positive feedback. Everyone at Dirito Brothers Walnut Creek Volkswagen is glad to have been of assistance.

July 22, 2024

Dirito bros of Walnut Creek made my VW purchase a great experience! John Benitez was very helpful and knowledgeable. I would definitely recommend this dealership to anyone looking to buy a VW! More

by MICHAELRECIO
Recommend Dealer
Yes
Employees Worked With
John Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your kind words about Dirito Brothers Walnut Creek Volkswagen. We're happy our team provided you with a great experience in purchasing your VW. Thank you for recommending us.

July 22, 2024

The service is very good; the prices are way high and should be more reasonable. More

by BARBARA.TUREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for your feedback. If you'd like to discuss pricing further, reach out to our team here at Dirito Brothers Walnut Creek Volkswagen.

July 22, 2024

The results of the work was good, but I had trouble communicating with the service department . This is the second time I’ve had my car in to be serviced and both times I had the same issue More

by ramsey1257
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Your feedback is taken deeply into consideration here at Dirito Brothers Walnut Creek Volkswagen. It's great to learn the work yielded positive results. I, however, would like the opportunity to speak with you about the level of communication you experienced with our Service Team, as well as the recurring repairs. If you would please contact me directly, it would be greatly appreciated. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

July 22, 2024

The salesman John Benitz was a joy to work with and Jeff the sales manager was efficient in finding the exact model my wife wanted. Erin, the finance rep was able to accommodate my military service to give More

by rottie2750
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience with John, Jeff, and Erin. We appreciate your kind words about our team's efficiency and dedication. Best wishes from Dirito Brothers Walnut Creek Volkswagen.

July 21, 2024

Always great service and offered a very detailed overview and video explaining the issue and offering a solution of remedy. More

by brunellagk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for highlighting the detailed overview and video. We appreciate your feedback and thank you for your business with Dirito Brothers Walnut Creek Volkswagen.

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