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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,136 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,136 reviews

April 08, 2024

I can’t say enough good things about my experience here. Absolutely easy sales process. Got the car I wanted quickly. As a woman I had some bad dealers as I was looking for a new vehicle and Dirito Brothers More

by allyson.m.schmidt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
RICK WEIBLE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are so glad to know that our Sales Team was able to get you into the vehicle you wanted quickly. Congratulations! Thank you for pointing out how our staff was friendly and fun to work with as well. It makes us honored to receive this amazing review and if we can do anything further to assist you here at Dirito Brothers Walnut Creek Volkswagen, please do not hesitate to let us know.

April 08, 2024

Super Happy! Mike was great and honest and so easy to work with. One of the easiest car buying experiences I have ever had. Would recommend this dealership to a More

by JESSIKA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
mike raff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for leaving our team this amazing five-star rating, Jessika. We are so happy to read that you had such an easy-going car-buying experience with our honest Sales Team. Your recommendation is greatly appreciated. Let us know if you need any assistance in the future. Have a great day from everyone here at Dirito Brothers Walnut Creek Volkswagen.

April 07, 2024

The first time I attempted to use my horn after the service dept replaced the driver airbag under a recall, the horn was inoperative. When i called Service, they said it was likely a not their fault, a More

by BVDCA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Hubert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, We take our customer feedback very seriously and would like the opportunity to learn more about your experience with our Service Department. Can you please contact me at your earliest convenience? Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

April 07, 2024

My service manager went out of his way to make sure that we were taken care of and that we were fully satisfied with our repair. More

by TEDNPAPPAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

It's a pleasure to know our Service Team at Dirito Brothers Walnut Creek Volkswagen went above and beyond to ensure you were comfortable during your visit here and that you were satisfied with the service provided. Thank you for your positive review. Please do not hesitate to reach out to us for any further assistance.

April 06, 2024

All was good. Dealership is nice, personnel is professional, service is fast, I will come back More

by TDMARTINALONSO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, it makes us honored to receive this 5-star review and learn that our team was professional and nice while assisting you. If there is anything else that you require from us here at Dirito Brothers Walnut Creek Volkswagen, please do not hesitate to let us know.

April 06, 2024

The sales team at Dirito Bros were great. Zach ,Brian and everyone else. They were very nice and patient and accommodating. I'd recommend going to Dirito Bros. Great customer service. Thanks, More

by SEANMRUNYAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zack Tziolis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, thank you very much for writing this excellent review! It makes us delighted to know that our Sales Team was patient and accommodating while assisting you during your recent visit with us here at Dirito Brothers Walnut Creek Volkswagen. If there is any future assistance you require, please feel free to let us know.

April 05, 2024

The visit was very smooth- from scheduling to completion. Sean communicated very well which is extremely important to me. More

by JAYHMAHONEY
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for this fantastic review. We are thrilled to learn about the great communication and smooth experience you had with our Service Team. Please let us know if you have any additional questions, and thank you for choosing Dirito Brothers Walnut Creek Volkswagen.

April 04, 2024

Sean had great costumer service approach when servicing and attending me as a costumer. That’s it More

by JCOLON22
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your feedback about our team's approach in servicing and attending. Dirito Brothers Walnut Creek Volkswagen takes pride in offering quality customer service.

April 04, 2024

Fast appointments and service. No complaints from me. Plan to do scheduled maintenance here when the time comes. More

by ERIC.LENHART
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your recognition of our efficient scheduling and service at Dirito Brothers Walnut Creek Volkswagen. We look forward to assisting with your maintenance needs when the time comes.

April 04, 2024

Shaun was terrific as were the mechanics, very satisfied with the service that i received! More

by LARRY J.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I forgot the mechanics name, but he was great!
Apr 08, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate the positive review about our team's performance and services at Dirito Brothers Walnut Creek Volkswagen. We're grateful for your recognition.

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