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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,851 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,851 reviews

November 10, 2023

Excellent service all around! Sterling and Mike are the best! Thanks you for sending me home with an excellent car! More

by AJSCOUT49
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sterling Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
mike raff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your kind words. Sterling and Mike from our team are glad you're driving home in an excellent car. Grateful for your support!

November 09, 2023

Great service and communication by the team. It was a pleasant experience for the whole process of getting the car that I needed. Keep up the great work. More

by ckj23ckj
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sterling Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate the positive feedback about our service and communication at Dirito Brothers Walnut Creek Volkswagen. It's rewarding to hear that you had a pleasant experience acquiring your car. Thank you for encouragement, we'll certainly strive to maintain our standards.

November 09, 2023

Great communication by Kevin. I always knew what the status was of my vehicle and he made sure he worked within my schedule. Thanks! More

by julietnorton
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Your kind words about Kevin and his communication style are much appreciated. Always aiming to satisfy our clients at Dirito Brothers Walnut Creek Volkswagen, we ensure transparency throughout the car servicing process. Your continued support means a lot to us - thank you.

November 09, 2023

Great service & communication on the process and how they plan to find the problem with my car More

by TYLERNEWELL2882
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your positive feedback. The team at Walnut Creek Volkswagen strives to provide great service & effective communication throughout the process of diagnosing car issues. Thank you for choosing us to serve you!

November 07, 2023

I always have a pleasant experience at Dorito Brothers WC. Sean has helped me the last few times and is very prompt and knowledgeable. More

by CHELSTOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your positive feedback. We're glad to hear that Sean from our team could assist, and appreciate that you find his prompt service and expertise satisfactory. Look forward to assisting again at Dirito Brothers Walnut Creek Volkswagen.

November 06, 2023

I've been a BMW owner for many years. The service experience between the Dealerships was night and day. No loaner for a recall on a brand new car? That's beyond poor customer service. The More

by jkevind
Service Time
Recommend Dealer
No
Employees Worked With
Gerard Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Your satisfaction is our goal here at Dirito Brothers Walnut Creek Volkswagen. When given the chance, I would like to speak with you about the level of customer service and care you received from our Service Team during your visit for a recall repair. Will you please contact me so we can discuss this further? Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

November 06, 2023

This was by far the easiest and quickest car deal I’ve ever had. Andres was pleasant, friendly and easy to work with and talk to. He had the car cleaned and ready before we even got there. The sales manag More

by SABREENAMREIN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to hear you had a smooth experience with us at Dirito Brothers Walnut Creek Volkswagen. It's always our aim for customers to feel respected and satisfied. Your feedback regarding your interactions with Andres and other members of our team is greatly appreciated. Enjoy your new car!

November 05, 2023

This is my 4th and 5th purchase from Dirito. Great help and stellar communications. Zach was the most helpful and FUN salesman. Thank you! More

by MARIE10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Tziolis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your repeat business and the positive review. We're glad Zach was helpful during your two recent purchases at Dirito Brothers Walnut Creek Volkswagen. Hope to see you again in future transactions.

November 05, 2023

Making service and the best place to buy a car. They take good care of you and goes above and beyond. More

by BRIGITTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
mike raff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your rewarding experience with our sales and service team at Dirito Brothers Walnut Creek Volkswagen. We deeply appreciate your feedback and high rating.

November 05, 2023

Really helpful. Marina was awesome as usual and Terrence explained to me exactly what was going wrong with my lights + more. Reminded me why I should go to the deale More

by nick madrona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

It's good to hear that Marina and Terrence extended you exceptional service in fixing your lights. Dirito Brothers Walnut Creek Volkswagen truly appreciates the confidence you place in dealership services over private mechanics. Thank you for the high rating.

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