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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,871 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,871 reviews

November 15, 2023

Excellent service, Zack went the extra mile when the new car arrived from the factory missing features. More

by Satisfied Customer
Recommend Dealer
Yes
Employees Worked With
Zack Tziolis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the five stars and the feedback. We appreciate your business.

November 15, 2023

By far the best car buying experience I’ve ever had. Low pressure, informed salesmen, reasonable and efficient. More

by ANDREW.LENA.AVEDIAN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
mike raff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The gentleman in the finance department was great also.
Nov 15, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the 5-star review. We are glad that you had a smooth car buying process with our informed staff here at Dirito Brothers Walnut Creek Volkswagen. Rest assured, efficient and pressure-free service is what we aim to consistently provide to all customers.

November 14, 2023

We had excellent and fast service from Ron. He messaged w us late Friday afternoon so we could have the car ready first thing Monday. Thank you! More

by jess.keay
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Simi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your positive feedback about Ron's communicative service and swift turnaround for getting your car ready at Dirito Brothers Walnut Creek Volkswagen. Thank you.

November 14, 2023

Cole was great! ! Happy with my experience. I appreciate being able to buy a car at MSRP. More

by AJBOURIS
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
cole scordelis
Nov 14, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Glad to hear that your experience with Cole and purchasing a car at MSRP was satisfactory. Thank you for choosing Dirito Brothers Walnut Creek Volkswagen.

November 13, 2023

I brought my car in for a regular service. Within one week, my power steering fluid ran out while I was on the freeway. This was obviously a very dangerous situation, and I was very upset that More

by jessicanatkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/a
Nov 14, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Please know that we take your feedback very seriously. I would very much like to learn more about your experience, as we always seek to improve. Would you please reach out so we may discuss this in greater detail? Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

November 12, 2023

Kevin was awesome. Helped me figure out how to get my car there, considerate of my kids and our schedule, and communicative throughout the process. More

by kwinterbotham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your positive experience with understanding how to transport your car and the consideration over scheduling. The indicator of good communication at our Walnut Creek Volkswagen location is truly appreciated.

November 12, 2023

Easy to schedule, quick availability, friendly and quick service. I especially appreciate the Lyft rides! More

by danielle.r.velazquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We're pleased at Walnut Creek Volkswagen that our scheduling flexibility and convenient Lyft rides were effective in enhancing your experience. Your praise is truly appreciated.

November 11, 2023

Sean was amazing! Great customer service, detailed report sent out promptly and on time pick up. More

by KATRINA.BOYKO
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your kind words about our customer service and punctuality at Dirito Brothers Walnut Creek Volkswagen. It's our mission to deliver detailed reports promptly. Thank you for the 5-star rating!

November 10, 2023

Excellent service all around! Sterling and Mike are the best! Thanks you for sending me home with an excellent car! More

by AJSCOUT49
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sterling Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
mike raff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your kind words. Sterling and Mike from our team are glad you're driving home in an excellent car. Grateful for your support!

November 10, 2023

the service advisor terrance was very rude and days after my appointment the check engine light turned on. i am very disappointed and will consider somewhere else. i paid $1200 for services and was treated l More

by adcyo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
terrance
Nov 11, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Your feedback is very important to us and I would appreciate the opportunity to speak with you about the level of customer service you received from our Service Team during your recent visit, as well as your subsequent check engine light concern following your appointment. Will you please reach out to me so we can discuss this further? Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

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