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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,851 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,851 reviews

October 20, 2023

It took 2 weeks tried to program my car key, but they couldn’t do it. I still had to pay $445. I towed back my car to my house. I just wondering why the dealership that make the car can’t fix the proble More

by Dian00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Hubert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Thank you for bringing this to my attention. I would like the chance to speak with you to further discuss your experience with our Service Team and the overall level of customer care that you received regarding the reprogramming of your key. Can you please reach out to me at your earliest convenience? Best, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

October 20, 2023

Good customer service, kinda pricey for just diagnostic testing though. $235 to check my airbag light More

by elliegreenwald7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your feedback on our customer service and diagnostic pricing at Dirito Brothers Walnut Creek Volkswagen. We strive to provide valuable service, which includes thorough diagnostics. Thank you for choosing us for your car care needs.

October 19, 2023

I always appreciate the professionalism and service provided by the Dirito Bros WC staff and crew. I know my car is only 2 years old and has a low mileage, but I can feel the difference when it's been More

by MARGUERITEZUMEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are honored to know your vehicle always runs smoother after seeing our Service Team. Thank you for this fantastic review. Do not hesitate to reach out to us here at Dirito Brothers Walnut Creek Volkswagen if there's anything else we can do for you.

October 19, 2023

We decided to take our car to Dirito VW instead of Sunnyvale VW (where the car was purchased) because the service advisor never returned my calls and messages to remedy what was wrong with this ID4 fr More

by ATPHOTO75
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are excited to read your Volkswagen ID.4 was taken care of by our Service Team. Please let us know if you have any additional questions or concerns, and thank you for choosing Dirito Brothers Walnut Creek Volkswagen.

October 19, 2023

great service. gald the dealership is so close to my homer. i will be bringing my car here for all dealershipo required service. More

by SPIDY512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your kind words about our convenient location and service at Dirito Brothers Walnut Creek Volkswagen. We look forward to helping keep your car in excellent condition.

October 18, 2023

Marina Felix was very friendly and professional. The car was ready on time like her told me. More

by CUATROLEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We're pleased to hear that Marina Felix met your expectations and the car was ready as promised. At Dirito Brothers Walnut Creek Volkswagen, we value punctuality and professionalism. Thank you for your 5-star review.

October 17, 2023

Dirito Brothers Walnut Creek was able to compete on price on my Jetta - this was a really pleasant surprise on a tight price range. They also went above and beyond to find the manual transmission, in the tri More

by RONSTEARNS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Simi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerard Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nanika Orgil
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
cole scordelis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Tziolis
5.0
This rating includes all reviews, with more weight given to recent reviews.
mike raff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Cord
Oct 18, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello. It sounds like you really took the time to make sure you were getting exactly what you wanted. Our Sales Team appreciates savvy car shoppers and is always willing to help. We're so glad that we were able to meet your needs and give you a great five-star experience. Congratulations on your new purchase and welcome to the Dirito Brothers Walnut Creek Volkswagen family!

October 16, 2023

Sean Thomas and the staff at Dirito were AWESOME! I had a "one of a kind" issue that they solved on the spot! More

by MMAXWELL5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We understand that our customers are particular about the quality of automotive care they receive. Thank you for taking the time to write about your awesome experience with our Service Team. We're glad to learn that you left Dirito Brothers Walnut Creek Volkswagen pleased with our high level of customer service and attentiveness. Your business is valued and thank you for trusting us with your car!

October 16, 2023

Great customer service by Mike and the financials didn't take long to complete. One of the best transactions More

by CYNTHIA_KATIGBAK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
mike raff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello and thank you for this great five-star review! We are thrilled our Sales Team provided great customer service and the financial process went by speedily. We appreciate your business, and we hope to see you again at Dirito Brothers Walnut Creek Volkswagen.

October 14, 2023

I appreciate that the dealership is run efficiently, and that they offer rides to and from the dealership. There is no high-pressure salesmanship. More

by gloriainalameda
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are pleased to read that you appreciated the complimentary ride and efficient Sales Team here at Dirito Brothers Walnut Creek Volkswagen! If there's anything more we can do to assist you please reach out to us directly, our door is always open.

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