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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,263 Reviews

3,263 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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June 25, 2023

Kevin has always been very professional and I have always appreciated the kindness he shows.. he is a great person to have on your team! I hope you treat him well!! More

by PEGGYBARONIWC
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We're happy our team here at Dirito Brothers Walnut Creek Volkswagen could provide a professional and kind experience. Thank you for the positive review.

June 25, 2023

Professional, knowledgeable, and efficient. Marina was awesome and provided excellent service. From start to finish she walked us through the servicing process and her communication is definite More

by RACHELLERAYHAWKINS
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, thanks for sharing this five-star review with us. It makes us happy to learn that our professional Service Department provided you with excellent customer service. Your business is valued and we hope you continue to always choose Dirito Brothers Walnut Creek Volkswagen.

June 25, 2023

Every person there is courteous and helpful. I felt welcomed and they showed genuine concern for the issue I had brought my car in for. More

by Nhayworth
Service Time
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Its awesome to read that our entire team provided you with a courteous and helpful experience and genuinely cared about the issue you had. We here at Dirito Brothers Walnut Creek Volkswagen appreciate your kind review and if you need anything else, please contact us.

June 25, 2023

Thanks for taking care of my car Excellent service , surprised that all work was under warranty. Vw is the best More

by 2AAUTOBODY2015
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jeff Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sterling Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Simi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Ritola, Tim Luong
Jun 26, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks so much for the kind review! Its great to know that our Service Team was able to take care of your vehicle and that is was all taken care of under warranty. If there is anything else we can do for you, do not hesitate to contact us here at Dirito Brothers Walnut Creek Volkswagen.

June 25, 2023

Everyone was very efficient and kind. The work was done as described and in the estimated time frame. More

by TERRYKEENE55
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks so much for this 5-star review! Its awesome to know that our Service team provided you with an efficient and kind experience and that the work was done in the given time. If there is anything else that we can do for you, do not hesitate to contact us here at Dirito Brothers Walnut Creek Volkswagen.

June 24, 2023

Staff makes effort to answer questions excluding possibility you’re just a number. Saying hello now to add up to 15 words. More

by RON.DECKER
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the positive feedback! We are always here to help at Dirito Brothers Walnut Creek Volkswagen and we look forward to any future visits.

Jun 27, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the positive feedback! We are always here to help at Dirito Brothers Walnut Creek Volkswagen and we look forward to any future visits.

June 24, 2023

I’ve worked with Doritos for sometime now. Generally speaking the l service has been good. The part for my car took a long time to get in, I understood, but when it arrived no one told me it w More

by Bjgordon9
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Kevin Hubert
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, We always welcome customer feedback as it helps us to improve the customer experience. When you have a moment, please reach out so we can discuss the lack of communication you received for your ordered part and your overall experience with our Service Team. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

June 22, 2023

Quick and accurate information. Helpful in resolving issues. Return car a quickly as possible. Customer orriented. More

by JKOT3
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to leave a positive rating and review for us at Dirito Brothers Walnut Creek Volkswagen. We are happy our Service Team was able to assist you with quick and accurate service for your vehicle. We thank you for your business.

June 22, 2023

Quick and accurate information. Helpful in resolving issues. Return car a quickly as possible. Customer orriented. More

by JKOT3
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to leave a positive rating and review for us at Dirito Brothers Walnut Creek Volkswagen. We are happy our Service Team was able to assist you with quick and accurate service for your vehicle. We thank you for your business.

June 22, 2023

Dirito Brothers staff and services are 1st Rate! I am very comforted when dealing with the staff and can absolutely depend on outstanding service. More

by jamesedmond7
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terrance #`939
Jun 23, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Jamesedmond7, thank you for taking the time to leave a positive rating and review for us at Dirito Brothers Walnut Creek Volkswagen. We are happy our Sales Team was able to assist you with such outstanding customer service. We thank you for your business.

Jun 23, 2023 -

jamesedmond7 responded

Thank you!

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