Dirito Brothers Walnut Creek Volkswagen - Service Center

Very nice and timely, upfront about costs and what they were going to check on my car! were going to check on my car! More

The dealership and staff are great; it's too bad VW is dropping the ball with their EV safety recall! dropping the ball with their EV safety recall! More

Purchased a used Audi at Dirito Brothers. The main air vent was stuck not blowing air. They promised to fix it after I buy it. They ordered the parts and fit it following week. They even giv The main air vent was stuck not blowing air. They promised to fix it after I buy it. They ordered the parts and fit it following week. They even give me a courtesy car. Highly recommended dealership. More

Great service with on time check in. My car was ready when expected. Kevin was friendly and personable. My car was ready when expected. Kevin was friendly and personable. More

Service is very good and Kevin the service advisor is helpful and accommodating. Will be going back. helpful and accommodating. Will be going back. More

Service and communication was fine but 250 dollars for oil change and tire rotation is too much. I won’t be coming back due to price. oil change and tire rotation is too much. I won’t be coming back due to price. More

Took it in to have the engine light diagnosed. Didn't get fixed the first time, no biggie, when I went to pick up the car and it had a huge scratch in the door. Kevin told me they didn't do it, ho Didn't get fixed the first time, no biggie, when I went to pick up the car and it had a huge scratch in the door. Kevin told me they didn't do it, however when we looked at the photo's they take when I dropped it off, the scratch wasn't there....OK. I talked to the Service manager, she said they would fix it. The engine light came back on, so I scheduled the appointment for that and for them to fix the scratch. They fixed the engine light which was good, but the scratch wasn't taken care of. They had the detailer try to buff it out. It actually looks worse that when I brought it in. My car is black and in showroom condition, I really expected them to actually take care of this, knowing full well they scratched my car and I had spoken to the service manager about it. I DO NOT recommend Kevin at all. They way this was handled was poor. So, now what? More

Everything as usual was well done. Our only complaint was we specifically said do not replace the windshield wipers they were done at the last service. When we picked up the car there Our only complaint was we specifically said do not replace the windshield wipers they were done at the last service. When we picked up the car there was a $75 charge for the wipers being replaced t that point too late to do anything. More

Great service, early check in, my car was ready before I even needed it back. Kevin was professional and friendly, couldn't really ask for anything better. even needed it back. Kevin was professional and friendly, couldn't really ask for anything better. More

I have had my VW golfwagon serviced ever since I purchase my car at this dealership in 2016. I am happy with the service I have with the service department and am especially pleased with Kevin as my service my car at this dealership in 2016. I am happy with the service I have with the service department and am especially pleased with Kevin as my service manager who is always courteous, friendly and knowledgeable about any question I have about my car. I feel he directs me to the best service decision about my car. More