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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,110 Reviews
Call Service Center (925) 448-9940

3,111 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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April 09, 2023

Good dealership. Usually always do a great job. Didn’t clean or put air in my tires this time. More

by EJBA001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, We appreciate the opportunity to hear about your experience with us here at Dirito Brothers Walnut Creek Volkswagen. Your business is valuable to us, and we want to learn more about your feedback. Please contact me directly to discuss this further. Thank you for your patience and understanding. Best Regards, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

April 09, 2023

Great service, Wish you had an easier way to deliver me back to Berkeley when you have the care for a full day. More

by pate0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are glad you enjoyed a great experience working with our Service Team at Dirito Brothers Walnut Creek Volkswagen. Thank you for your positive review and for trusting us with your automotive needs. We are here if you need any further assistance.

April 09, 2023

I have always received prompt, courteous and effective service at Dirito Brother's in Walnut Creek. More

by DEJANNEY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to share your positive feedback and give us five stars here at Dirito Brothers Walnut Creek Volkswagen. Our team will be happy to assist with anything you need on your next visit, come back any time.

April 08, 2023

I was very pleased with (Sean) service rep and the provided transportation. All service and costs were described when checking car in for service. More

by LJRISNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to share your positive experience with us in your 5-star review! We're happy to learn that you were pleased with the Service Representative and the provided transportation. Our Service Team here at Dirito Brothers Walnut Creek Volkswagen understands the importance of clear communication, and we're glad to see that you were fully informed about the service and associated costs when checking in your car. We appreciate your business and hope to see you again in the future!

April 08, 2023

They got me in the same day. They thought they fixed the issue but when it happened again three days later, they took me right in again and fixed the issue rapidly. Also like t More

by SUSANSCHANER0416
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to leave a 5-star review! We're glad to know that we were able to accommodate you on short notice and address the issue with your vehicle. We appreciate your patience and understanding when the issue occurred again, and we're pleased that we were able to promptly fix it. We're happy to offer Lyft service to our customers to help make their visit more convenient, and we're glad that it was helpful for you. We appreciate your feedback and will be sure to share it with our team. Thank you for choosing us; we hope to see you again here at Dirito Brothers Walnut Creek Volkswagen!

April 08, 2023

. The whole procedure for dropping my car off was professional and friendly. I felt comfortable leaving my car in their care. When I picked it up, the paperwork was ready and all my concerns were dea More

by CJOHNCATHY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to share your positive experience with us in your 5-star review! We're glad to see that the whole procedure for dropping off your car was handled professionally and friendly and that you felt comfortable leaving your car in our care. Our team understands the importance of making our customers feel at ease and taken care of throughout the service process. We're also happy to know that your paperwork was ready, and all of your concerns were addressed when you picked up your car. We appreciate your business and hope to see you again at Dirito Brothers Walnut Creek Volkswagen in the future!

April 07, 2023

Thank you Terrance! You are awesome! I appreciate your help and attention to our needs. More

by Julie Basque
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrance
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Apr 08, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much for this delightful 5-star review, Julie. We are pleased to know our staff was attentive while assisting you here at Dirito Brothers Walnut Creek Volkswagen. If you have any further auto-related needs, please feel free to reach out to us. We are more than happy to assist you.

April 07, 2023

I’ve been coming to the Dorito Brothers for 15 years. Great place to get your car serviced. Approachable people and comfortable waiting room. More

by akepler91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 07, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are glad you enjoyed a great experience working with our Service Team at Dirito Brothers Walnut Creek Volkswagen. Thank you for your positive review and for trusting us with all of your automotive needs. We are here if you need any further assistance.

April 07, 2023

every time I go there the people are very nice and polite.i get my calls fast when my car is ready. More

by MARIO.GOMEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the glowing review! Our team is thrilled to read that you had a great experience here at Dirito Brothers Walnut Creek Volkswagen. If there is anything else our team can do to assist you, please feel free to contact us.

April 06, 2023

The people I worked with were professional, knowledgeable and friendly. Mike Raff was very helpful and I would give him the highest rating. Sean Thomas, is very helpful with any questions I had and display More

by RICHARD.COTRUVO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 07, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the great rating and review. It was our Sales Teams pleasure to do business with you here at Dirito Brothers Walnut Creek Volkswagen. We thank you for your business.

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