Dirito Brothers Walnut Creek Volkswagen - Service Center

Parts department confirmed they had my part days before the appointment for an oil change and part install. After waiting 3.5 hours (2.5 hours in the waiting room at the dealership) I was informed that the the appointment for an oil change and part install. After waiting 3.5 hours (2.5 hours in the waiting room at the dealership) I was informed that they didn’t have my part and they only did the oil change. I would have rescheduled if the dealer had the courtesy to tell me that they no longer had the part I ordered. Not to tell me sooner during the actual appointment while I’m sitting there is horrendous service. 3.5 hours for an oil change is also too long. An alarm was going off for 2.5 hours non-stop while I sat in the waiting room. Employees were vocally dissatisfied by their quality of work environment and the ignored me to fix a printer when I came to pick up my car after the incomplete, slow service. Other dealers in the area provide car washes, timely service, and charge less. More

Service center is clean and managed well. Professional service & good communication by the service rep Kevin. Professional service & good communication by the service rep Kevin. More

Service was quick and professional. Thank you Sean for being amazing and always conducting great customer service! Thank you Sean for being amazing and always conducting great customer service! More

My service manager Marina did a fantastic job. She listened to my questions and confirmed the service that would be completed. The job was completed in less than three hours and I was on my way. She listened to my questions and confirmed the service that would be completed. The job was completed in less than three hours and I was on my way. More

Fantastic service! Wuick and errficient!will recommend to others.Kevin was very professional .Others good too Wuick and errficient!will recommend to others.Kevin was very professional .Others good too More

Everything was great. Everyone was friendly and the service was quick. Thank you for the help! Everyone was friendly and the service was quick. Thank you for the help! More

good service, timely, got the job done and so on and so forth, the very end forth, the very end More

At my appointment, I was helped by Kevin, he was very efficient and helpful with my car. efficient and helpful with my car. More

I have nothing but good things to say about the dealership and the service department. It could have gone a different direction, but they stood by there word and really went out of there way to mak dealership and the service department. It could have gone a different direction, but they stood by there word and really went out of there way to make it right. It’s refreshing to see a business that stands behind what they sell. 👍 More

Although they were backed up with business, Dirito Brothers squeezed me in for an emergency repair and got me back on the road quickly. Brothers squeezed me in for an emergency repair and got me back on the road quickly. More