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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,105 Reviews

3,105 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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June 23, 2022

Francisco was super - professional and real. Intake gentleman was also welcoming. Efficient service. Done when said. More

by PAULAGUNDER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Francisco
Jun 24, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad your recent visit went smoothly and we appreciate your great review. Thanks!

June 19, 2022

Excellent service. Kevin was very helpful on the phone, setting up my appointment and what services and options i could choose from. I always trust their advice. I wa More

by EMILYBORTHWICK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Nice to hear it went smoothly on your recent Service visit! And thank you for your ongoing business.

June 16, 2022

Thank you for your conscientious and polite work with me, Francisco. I enjoyed your demeanor! (I am guessing the coolant temperature gauge is "spot on" functioning at its consistent millimeter below 200. More

by JCLAIREV
Friendliness
Recommend Dealer
Yes
Employees Worked With
Francisco
Jun 20, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your kind feedback!

June 16, 2022

Service by Marina is professional. She answered for all my questions! I would recommend to get service there! More

by SIMFEROPOL30
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the recommendation!

June 15, 2022

Great experience overall. Sean went above and beyond and was fantastic. I look forward to returning in the future. More

by DEBROWN
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Glad that Sean was so hopeful. Thanks for the feedback!

June 14, 2022

Excellent experience! Service was fast and everyone was super accommodating and knowledgeable. My car is tuned up and feeling great! More

by RENEEDELORES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Nice to hear that your car is in top running condition! Thanks for visiting Dirito Brothers.

June 13, 2022

Very professional, courteous and friendly throughout the experience. Added in an additional request with ease. More

by TRISHBEIRNE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike - sales. 5 stars!
Jun 13, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to know your recent visit went so well. Thanks for the comments!

June 11, 2022

Had appointment for my 2019 Volkswagen Tiguan recall maintenance ended up buying the lease out. More

by A_ARCHULETA26
Recommend Dealer
Yes
Employees Worked With
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

The Tiguan is a great car, so a very good decision. Enjoy!

June 11, 2022

They are always such a pleasure to work with. Communication is key and they never disappppoint. I have never had an issue More

by DPBLAKE66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the kind feedback!

June 08, 2022

The dealer did a great job getting my appointment time and even let me drop it off early. Marina was great and efficient and even helped get the long standing door issue resolved. More

by downtown181
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Sounds like a positive experience all the way around. We'll share your comments with Marina. Thanks for choosing Dirito Brothers VW!

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