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Dirito Brothers Walnut Creek Volkswagen - Service Center
Walnut Creek, CA
3,150 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,150 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center
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August 25, 2022
As my advisor, Marina was extremely helpful in helping me understand the maintenance requirements of my vehicle. Also being able to communicate via text and getting timely responses made communication a lot understand the maintenance requirements of my vehicle. Also being able to communicate via text and getting timely responses made communication a lot easier. More
by ruolin_lin
Verified CustomerEmployees Worked With
August 24, 2022
Very pleasant & professional. A little confusion regarding appt. Was told when I scheduled appt that I could wait for vehicle because it wouldn’t take long. That was wrong. It A little confusion regarding appt. Was told when I scheduled appt that I could wait for vehicle because it wouldn’t take long. That was wrong. It took 2 1/2 hrs. More
by N2TROUT
Employees Worked With
August 21, 2022
Always a friendly and thorough experience. My 5th Jetta is a keeper, having just bought out the lease on my 2019 SEL Premium... since I'll probably never purchase such a fully-loaded vehicle My 5th Jetta is a keeper, having just bought out the lease on my 2019 SEL Premium... since I'll probably never purchase such a fully-loaded vehicle again! More
by wrwagoner
Employees Worked With
August 19, 2022
Sean was very informative and helpful while getting my car set up for service and in providing the summary upon pickup. car set up for service and in providing the summary upon pickup. More
by cyclingtrav925
Employees Worked With
August 13, 2022
My daughter waited from 7am to 1pm for an oil change at the dealer . Sure our appointment was at 103o but I was told if i bring the car at 7 am and wait It could be done sooner. That didn’t work ! She wait the dealer . Sure our appointment was at 103o but I was told if i bring the car at 7 am and wait It could be done sooner. That didn’t work ! She waited and waited and waited ….. More
by ERNSFPD
Employees Worked With
August 12, 2022
It was easy to make my appointment for regular service. 11, 12, 13, -4, 15 words 11, 12, 13, -4, 15 words More
by mbmeyerlcsw
Employees Worked With
August 12, 2022
Good service, followed through as explained when the car was dropped off. Kevin provided good communication throughout the day. was dropped off. Kevin provided good communication throughout the day. More
by SOPHIAB1
Employees Worked With
August 11, 2022
Always very pleasant and helpful. Only thing is I would appreciate is an update on what the status is for car-net. Can’t seem to get anything on it. Service is always good. Only thing is I would appreciate is an update on what the status is for car-net. Can’t seem to get anything on it. Service is always good. More
by LJRISNER
Employees Worked With
Tim Luong
August 11, 2022
Had to call in 4 times for this appointment. .Never did speak to my advisor. I don't even know what was done to my car. I mean at this point I have to assume someone actually looked at my car and .Never did speak to my advisor. I don't even know what was done to my car. I mean at this point I have to assume someone actually looked at my car and made sure everything was OK. I wouldn't know because no one ever spoke to me. So not a lot of trust with this place. Is it too much to ask for some respect, basic customer service, and for my questions to be answered? More
by Allychayes
Employees Worked With
Other Employees :
Kyle Ritola
