Dirito Brothers Walnut Creek Volkswagen - Service Center

Service was easy to schedule. Drop off was simple and communication via text is great to know when the work is done. communication via text is great to know when the work is done. More

It was great All details taken care of and on time. Everyone was professional and pleasant. Everyone was professional and pleasant. More

Quick service, they got me in and out and even provided a Lyft to pick me up. Lyft to pick me up. More

Kevin was prompt and courteous. He explained what services would be included. My car was ready on time. Great service as always! services would be included. My car was ready on time. Great service as always! More

Marina was amazing. She was consistent with communicating and responding back to me. I’m thankful for all of her help. and responding back to me. I’m thankful for all of her help. More

Expensive for oil change but service was good. managers very helpful and provide information on time. car was not washed after service, but I don't know if its a given addition during oil change. very helpful and provide information on time. car was not washed after service, but I don't know if its a given addition during oil change. More

Great Service. Friendly, answered all questions, car was ready before scheduled time.Mariana is great ready before scheduled time.Mariana is great More

Dirito Brothers always provides excellent and reliable service. They make everything easy and worry free. service. They make everything easy and worry free. More

I usually have really good experiences with the service department at Dirito Brothers in Walnut Creek. However, this time I was disappointed b/c of the lack of communication throughout the process. I h department at Dirito Brothers in Walnut Creek. However, this time I was disappointed b/c of the lack of communication throughout the process. I had to constantly check in to see if/when my parts were going to arrive. I had to always check to see the status of my car or told "I'll get back to you" and then was never contacted again. For example, I was told "I'll get back to you tomorrow", then I would wait 3 days and have to check back in. I understand there are sometimes delays on the parts but the whole process took over 3 weeks from my first diagnoses to when it was done. Even when I was told my car was ready, I showed up and none of the paperwork was ready for now. The gentlemen filling in for my service rep grabbed it and took care of me immediately to his credit. The work that was done was top notch as always, just the lack of communication and information was severely lacking this time around. The team was friendly and was helpful in getting me a ride home and handling the dropoff and pickup. More