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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,105 Reviews

3,105 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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July 10, 2021

Gus and Kevin are both excellent to work with. Gus, who sold me my car (and the three previous ones), is really nice and extremely knowledgeable about the product. Kevin in service is also wonderful. What More

by Lucinda
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Lucinda, This is excellent feedback, thank you! We are grateful for your continued support and we'll be sure to pass along your kind words for Gus and Kevin. We look forward to next time!

July 08, 2021

Thank you Kevin, awesome service as usual!!!! There's a reason we come from four cities away. We have been to other dealers but then never measure up. Thank you, Aaron More

by AARON.CONLEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Aaron, We appreciate you coming all the way to see Kevin! It speaks to the quality of his customer service and maintenance skills. Thank you for the kinds words, we'll be sure to let Kevin know. Until next time, take care and we look forward to seeing you again.

July 08, 2021

Efficient, communicated well and on time service. Front line staff were great to work with. Only thing was no car wash with the service, which would have been nice. More

by fdclax
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the positive feedback! We regret that we cannot offer car washes at this time, due to local recycled water requirements. But we thank you for your input!

Jul 09, 2021 -

fdclax responded

I understand. Thank you.

July 07, 2021

Friendly service, clean building, knowledgeable staff. I have purchased three cars in five years from this dealership and serviced all of them at this location. More

by CAROLYN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Jul 09, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Carolyn, We are very grateful to have you as a loyal customer! And are very happy to hear that you receive consistently great service. Thank you for sharing!

July 06, 2021

Excellent help from all the departments (sales, service and finance). Worked diligently to get within our budget and get us out the door with a new car More

by CHRIS.HIGGS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerard Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Awesome! We're so happy to know that you had a good experience at every turn and that you left confident in your purchase. Thank you!

July 06, 2021

They kept me well informed and were very considerate of my timing . That is really all I have to say. Everything was fine yep it was More

by DMLJDL
Customer Service
Recommend Dealer
Yes
Employees Worked With
Sean
Jul 07, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Your time is valuable, so thank you for spending a little more to let us know how well your service went!

July 02, 2021

They where friendly and efficient.They called back with They where friendly and efficient. They called back with what was the problem as soon as they found out. Kept me updated. More

by HLIM1472
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Jul 07, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Communication is of the utmost importance when getting your vehicle serviced. Thank you for letting us know how well the service team did!

July 01, 2021

I always have brought my Volkswagens to Dirto Brothers because the service department has done a excellent job of maintenancing my cars. If I have a problem they're able to fix it right the first time. More

by honda_929rr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the vote of confidence! We are always glad to be able to help out and solve the issue. Thank you for your continued support and positive feedback!

July 01, 2021

Great service! Nice and easy check in and checkout. Great updates! More

by javanni
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Wonderful! Happy to hear everything went smoothly. Thank you!

June 30, 2021

Excellent service Thank you 👍Thanks Thanks Thanks Excellent service Thank you 👍 Thanks Thanks Thanks Thanks Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you T More

by BATISLAVI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

You're very welcome! Thank you for the rave review!

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